Carers Hub

5 months ago

Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

**Advice and Information Officer**

This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day.

Hours of work 15 hours per week
Days to be agreed - Occasional evenings and weekend working outside of the above hours in response to the requirements of the service

Salary £9,633.00 per annum

Location 76-78 Boldmere Road, Sutton Coldfield

Contract type - Fixed Term One year

This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day.

**Job Purpose**
To be a key member of the team, making a major contribution by providing free personal, confidential and accurate information, support and advice

**Essential Duties/Responsibilities**:

- To handle telephone enquiries and provide the appropriate information using available resources
- Refer to appropriate outside agencies ensuring each individual’s needs are identified and met
- To provide comprehensive information and advice and follow up calls where necessary
- To register carers and provide statutory carer assessments if requested to registered carers of people, following the agreed model of a comprehensive conversational assessment
- Document all call information according to standard operating procedures
- To produce regular figures and reports as required
- Undertake any necessary administrative tasks conducive to the day to day running of the service
- Maintain confidentiality at all times
- To personally keep up with current legislation and guidelines regarding entitlements to ensure accurate and appropriate information is passed on
- Comply with Health and Safety arrangements within all places of work and to act in accordance with the Policy and Procedures
- Undertake additional duties commensurate with the overall purpose of this post, which may arise from time to time.

**Skills & Qualifications**:

- Detailed knowledge of welfare benefits
- Ability to maintain substantial, detailed information systems including case file management
- Ability to relate to, communicate and empathise with people from all different kinds of backgrounds and cultures
- Excellent Customer Service skills with the ability to be completely patient and understanding.

**Relationship Management**: **To signpost on to partner organisations and others with the aim to coordinate support and additional services in order to provide at up to date and comprehensive service within the**

Birmingham
- To liaise with professionals from other organisations and to foster relationships with them

**Special Conditions**:
Carers Hub - Advice & Information Officer
- Disclosure and Barring Service (DBS **) **check will be undertaken for this role
- This is a description of the job as it is at present
- It does not form part of the contract of employment
- Job Descriptions are regularly reviewed and altered when necessary in conjunction with the post holder

Age Concern Birmingham / Jubilee Citizens UK are committed to Safeguarding:
Promoting good practice and prevention of harm and abuse
To ensure allegations of abuse or suspicions are dealt with and the person experiencing abuse is supported

**PERSON SPECIFICATION**

**FACTORS **ESSENTIAL DESIRABLE

**Knowledge, Skills and Abilities**:

- 1. _Knowledge and understanding of welfare benefits used in a professional capacity.
- 2. _Knowledge of welfare benefits relating to all ages
- 3. _Good listening and communication skills with individuals of all backgrounds
- 4. _Able to deal with people in distress or showing signs of anger
- 5. _Able to deal with challenging groups or individuals
- 6. _Good IT skills, including word processing, databases and internet
- 7. _An organised, methodical and analytic approach to workload
- 8. _A good understanding and knowledge of diversity & equality

**Experience**:

- 9. _Experience of working with a wide variety of people from different backgrounds, in both public and professional settings
- 10. _Experience of working in an information and/or research background
- 11. _Experience of accessing and providing a wide range of information
- 12. _Experience of keeping confidential records [computerised and manual] and an understanding of what confidentiality means
- 13. _Experience of working in a customer focused environment

**Education and Qualifications**:

- 14. _Good overall standard of education
- 15. _Evidence of job related learning & development
- 16. _Willingness to continue professional development

**Personal Characteristics**:

- 17. _A willingness to work alongside other colleagues and agencies in a mutually supportive way, to improve services to carers
- 18. _An overall ability to respond to the specified requirements of the individual with empathy and understanding
- 19. _A willingness to keep updated on issues relating to carers and to attend relevant training as necessary
- 20. _Empathetic and non-judgemental approach

**Job Types**: Part-time, Fixed term cont

  • Carers Hub

    5 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **Advice and Information Officer** This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day. Hours of work 15 hours per week Occasional evenings and weekend working outside of the above hours in response to the requirements of the service Salary £8,697 per annum Location 76-78...

  • Carers Hub

    6 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **Advice and Information Officer** This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day. Hours of work 37.5 hours per week Occasional evenings and weekend working outside of the above hours in response to the requirements of the service Salary £21,742 per annum Location 76-78...

  • Carers Hub

    6 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **Advice and Information Officer** This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day. Hours of work 37.5 hours per week Days to be agreed - Occasional evenings and weekend working outside of the above hours in response to the requirements of the service Salary £24,082.50 per...

  • Carers Hub

    6 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **Advice and Information Officer** This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day. Hours of work 30 hours per week Occasional evenings and weekend working outside of the above hours in response to the requirements of the service Salary £17,393.60 per annum Location 76-78...

  • Dementia Carer Advice

    5 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **JOB TITLE: Dementia Carer Advice & Information Officer** This vacancy also gives the opportunity for anyone looking for a career change in a role that makes a real difference every day. LOCATION: Base - Carers Hub at Age Concern Birmingham, 76-78 Boldmere Road, Sutton Coldfield. HOURS: 30 hours per week - Monday to Friday Fixed Term 1 year Occasional...

  • Dementia Carer Advice

    5 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **JOB TITLE: Dementia Carer Advice & Information Officer** This vacancy also gives the opportunity for anyone looking for a career change in a role that makes a real difference every day. LOCATION: Base - Carers Hub at Age Concern Birmingham, 76-78 Boldmere Road, Sutton Coldfield. HOURS: 18.75 hours per week - days to be confirmed Fixed Term 1...

  • Dementia Carer Advice

    6 months ago

    Sutton Coldfield, United Kingdom Age Concern Birmingham Full time

    **JOB TITLE: Dementia Carer Advice & Information Officer** This vacancy also gives the opportunity for anyone looking for a career change in a role that makes a real difference every day. LOCATION: Base - Carers Hub at Age Concern Birmingham, 76-78 Boldmere Road, Sutton Coldfield. HOURS: 37.5 hours per week - days to be confirmed Permanent Occasional...

  • Personal Assistant/carer

    6 months ago

    Sutton Coldfield, United Kingdom Hub Care Support - Sutton Coldfield Full time

    **We are not a care agency. Instead, we are an introduction service, supporting people to find high quality support that matches them and their needs.** Our unique service fully supports you to become a trained, QCAS-approved, independent Personal Assistant, supporting you to earn excellent hourly rates, flexible working hours and the chance to really make...

  • Personal Assistant/carer

    5 months ago

    Sutton Coldfield, United Kingdom Hub Care Support - Sutton Coldfield Full time

    **We are not a care agency. Instead, we are an introduction service, supporting people to find high quality support that matches them and their needs.** Our unique service fully supports you to become a trained, QCAS-approved, independent Personal Assistant, supporting you to earn excellent hourly rates, flexible working hours and the chance to really make...

  • Personal Assistant/carer

    5 months ago

    Sutton Coldfield, United Kingdom Hub Care Support - Sutton Coldfield Full time

    **We are not a care agency. Instead, we are an introduction service, supporting people to find high quality support that matches them and their needs.** Our unique service fully supports you to become a trained, QCAS-approved, independent Personal Assistant, supporting you to earn excellent hourly rates, flexible working hours and the chance to really make...

  • Personal Assistant/carer

    6 months ago

    Sutton Coldfield, United Kingdom Hub Care Support - Sutton Coldfield Full time

    **We are not a care agency. Instead, we are an introduction service, supporting people to find high quality support that matches them and their needs.** Our unique service fully supports you to become a trained, QCAS-approved, independent Personal Assistant, supporting you to earn excellent hourly rates, flexible working hours and the chance to really make...

  • Occupational Therapist

    1 week ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the OpportunityThis exciting role offers a unique chance to make a meaningful impact in the lives of individuals in Sutton.As an Occupational Therapist - Reablement Specialist, you will be part of the Short Term Assessment and Reablement (START) Team, providing reablement occupational therapy services to residents of the London Borough of Sutton.Your...

  • Occupational Therapist

    1 month ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleWe are seeking an experienced Occupational Therapist to join our Short Term Assessment and Reablement (START) Team in Sutton Adult Social Care. As an Occupational Therapist in this role, you will work with individuals to achieve their goals and regain their independence, preventing, reducing, and delaying the need for ongoing support.Key...

  • Occupational Therapist

    5 months ago

    Sutton, United Kingdom London Borough of Sutton Full time

    About the Role Join Adult Social Care as an Occupational Therapist and receive a Welcome Bonus of £ paid in your first month's salary and a Retention Bonus of £ for every complete year in service (*subject to pay scale). With a total package up to £51, including bonuses and benefits, this is an excellent opportunity to advance your career in social...

  • CIAG Advisor

    3 weeks ago

    Full Sutton, United Kingdom CV-Library Full time

    CIAG Advisor Salary: £27,000 - £29,000 The Role We are thrilled to announce an exciting opportunity for a Careers, Information, Advice, and Guidance (CIAG) Advisor at HMP Millsike. This position plays a vital role in supporting prisoners on their journey to successful reintegration, from induction through to release. Join us in providing...

  • Librarian (Some experience required)

    3 weeks ago

    Full Sutton, United Kingdom PeoplePlus Full time

    Job Description The RoleWe are thrilled to offer an exciting opportunity to join the team at HMP Millsike, a brand-new prison estate near York. As we open in Spring 2025, you will play a pivotal role in shaping and delivering our library services from day one. This is a unique chance to help create a sanctuary of learning, a hub for personal growth, and a...

  • Librarian

    3 weeks ago

    Full Sutton, United Kingdom CV-Library Full time

    Librarian The Role We are thrilled to offer an exciting opportunity to join the team at HMP Millsike, a brand-new prison estate near York. As we open in Spring 2025, you will play a pivotal role in shaping and delivering our library services from day one. This is a unique chance to help create a sanctuary of learning, a hub for personal growth, and a...

  • Librarian

    7 days ago

    Full Sutton, United Kingdom People Plus Full time

    LibrarianThe RoleWe are thrilled to offer an exciting opportunity to join the team at HMP Millsike, a brand-new prison estate near York. As we open in Spring 2025, you will play a pivotal role in shaping and delivering our library services from day one. This is a unique chance to help create a sanctuary of learning, a hub for personal growth, and a welcoming...