Case Administrator

1 day ago

Nottingham, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 244770**Salary**:

- £19,087 - £23,182**Job grade**:

- Other- NPS Pay Band 2 National**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 23Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at NPS 9 CASTLE QUAY NOTTINGHAM, NG7 1FW, NPS DERWENT COURT DERBY, DE1 2FZAbout the job

**Job summary**:

- Please refer to the Job Description**Job description**:
Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. There are many reasons to join the Probation Service. What will yours be?

**About us**

By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.

Successful applicants may be based a wide variety of office, court, team or prison locations within the East Midlands Probation Service region. Allocations will be made according to business need.

**About the Recruitment Process**

You can find out more about the CSJT and complete a practice test now here.

If you would like more information relating to reasonable adjustments and the CSJT, please see more details here. You can also watch a short a video here.

Don't forget to read the 'Day in the life of a Case Administrator' document that is attached to this vacancy to give you a real insight on what working as a Case Administrator is really like.

**Overview of the job**

This is an administrative job within the Probation Service.

**Summary**

The jobholder will provide administrative support within the Probation Service (PS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service
- Act as single point of contact within unit for specialist area of work as required
- Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challeng

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