**Job Description**:
**Role Purpose**

**Responsibilities**
- To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works- To maximise the council’s income through effective monitoring and management of approximately 1000 leasehold service charge accounts.- To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure.- To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber).- To perform the Council’s credit control function in respect of residential leasehold service charge debt and related amounts.- To investigate and respond to leaseholders’ queries regarding service charges and their service charge accounts.**Requirements**:

- Previous experience as a Leasehold Officer for a previous Housing Association or Council**About you**

**Contract**
- Initial 3 to 6 month contract with the opportunity to extend- PAYE via Umbrella- Monday to Friday 9am to 5pm- Hybrid Posiiton, it will be mostly home based but you wilkl be required to come into the office on occasion.If you are interested in this position,
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