Spa Receptionist

**Job Ref**:CG10050

**Branch**:Stirling Highland Hotel

**Location**:Stirling Highland Hotel, Stirling

**Salary/Benefits**:Great Salary + Cairn Staff Rate + Other Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:9am-530pm 830am-5pm includes weekends

**Hours per week**:20

**Posted date**:24/01/2024

**Closing date**:08/03/2024

**Working with us provides great benefits, including**:

- **Access your pay as you earn it** through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- **Discounted Hotel Stays** across our UK sites, and if you work for a branded venue, around the World
- **50% off Food Beverage** at all our Hotels FB Venues
- **Spa Discounts **at our venues with a Spa
- **Retail, Cinema Leisure Discounts**:

- **Development Opportunities** via our ‘Grow with us’ initiative, including **Apprenticeship opportunities, **our **Development Programmes, **and more
- Monthly **‘Star of the Month’ Awards**:

- **Long-service Awards,** that start after 1 year of service
- **‘Recommend a Friend’ Incentive** - Be rewarded for referring someone you know
- Access to a confidential **‘Employee Assistance Programme (EAP)’** available 24/7, 365 days per year.
- **Pension Scheme**:

- Other **incentive programmes** that run throughout the year

**About the role**

As a Spa Receptionist you will become part of a dedicated team that engages with our guests throughout their experience with us.
Your primary duty will be to provide our guests with a high standard of customer service, providing advice and guidance on treatments retail products; making bookings and supporting the Spa Therapists in providing a truly memorable experience.
You will support the whole experience, being the first and last person the client is likely to see, and therefore hold an important role in delivering a first class experience and encouraging repeat bookings and retail sales.
You will also ensure Spa charges are processed correctly and that invoices are accurate.

**About you**

Personality is key for this position having a guest focussed, friendly and bubily approach to deliver a memorable experience.
- Experience in a similar position is essential, with a background in Spa very desirable.
- Exceptional communication skills is essential, including a fluent level of the English Language.
- A flexible approach to working hours with the ability to work early mornings, evenings and weekends.

**_ About us _**
- At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide._

The 4 Star Stirling Highland Hotel is situated in the heart of the city known as the Gateway to the Highlands. Our stunning Victorian property and ancient observatory hosts 96 bedrooms with a health club and swimming pool.

Built in 1854 as the city’s High School, the Stirling Highland Hotel is within easy reach of both Glasgow and Edinburgh, and perfectly placed for exploring Stirling, the nearby castles and battlefields, and the magnificent Scottish Highlands beyond.

**Benefits**

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Leisure Facilities