Spa Host

**Job Title**:Spa Host**

**Responsible to: Spa Manager**

**Overview**: To deliver a high standard of service and customer care to all hotel guests, leisure members and spa day guest whilst driving profit for the business, focusing on quality, cleanliness and providing an unforgettable experience to our guests.

**Main Duties and Responsibilities**

1. Always ensure that there is a strong emphasis on personal service.

2. Ensure that client confidentiality is maintained at all times.

3. Ensure all clients are greeted in an appropriate manner (according to their profile, ie, spa day, hotel, day visitor) and to Spa standards.

4. Ensure the rota created by the Spa Manager is correctly followed at all times

5. Ensure that you are neatly presented in the correct uniform with hair tide back at all times and be an ambassador of the Mullion Cove spa.

6. Ensure all standard operation procedures of the Mullion Cove Spa and Mullion Cove Hotel are adhered to at all times

7. Maintain effective communication within the department and ensure that the Spa Manager is kept well informed of any problems / queries that have arisen.

8. To attend the daily morning meeting.

9. To communicate any changes in the day to therapists as soon as possible.

10. Ensure you recommend retail products and actively promote the spa’s facilities, treatments and leisure club.

11. Handle cash and take payments through the spa till.

12. Report any problems / complaints to the Spa Manager.

13. Ensure that the therapist schedules are printed off each morning

14. To attend any department training sessions and / or meetings as required.

15. Ensure pool tests are carried out 3 x throughout a day and recorded correctly.

16. To carry out any other reasonable request as directed by the Senior Management.

17. To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceeded.

18. Looking after all the guests needs whether it's providing fresh towels, assisting within the gym area, offering refreshments, organising and managing the allocation and tidiness of lockers and tidying the leisure area etc.

19. Provide Gym inductions to new leisure members or hotel guests, ensuring correct forms are filled in and stored correctly. (training will be provided)

20. Provide guests with food and beverage items from the small menu provided in the spa.

21. To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.

22. To carry out regular checks of the reception area, treatment rooms, thermal area and gym area and reporting and logging any details as required.

23. Managing the flow of laundering the towels and robes, monitor towel levels and ensure towels and robes are returned.

INDHOTEL