Receptionist

5 days ago

Wirral, United Kingdom NHS Professionals Full time

**Job Title**:Receptionist

**Trust Location**:Wirral University Teaching Hospital NHS FT

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Wirral University Teaching Hospital NHS FT is the place for you.

**About the Trust**

Wirral University Teaching Hospital NHS Foundation Trust is the thriving heart of the local community. Comprising Wirral’s only Emergency Department, it is one of the biggest and busiest acute NHS trusts in the Northwest. Providing a comprehensive range of high-quality acute care services, serving a population of about 400,000 people across Wirral, Ellesmere Port, Neston, North Wales, and the wider Northwest footprint. Based in 4 locations Arrowe Park Hospital, Clatterbridge Hospital, and Wirral Women and Children's Hospital.

**What you’ll be responsible for**:

- Send out correspondence and deals with all relevant enquiries from patient’s relatives, GP's before, during and after clinic appointments.
- Deal with any difficulties relating to clinic, referring to a higher level if required, and makes suggestions for improvement.
- Receive and acknowledge incoming referral letters as appropriate
- Refer letters to consultant/clinician for further information as required.
- Book and advise patient of appointments using the Trusts partial/fully booking protocols.
- Ensure that all outpatient/Diagnostic targets are met in relation to appointments.
- Book ambulance transport for appropriate patients, following local protocols.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Experience in a similar role
- Excellent IT skills
- Excellent communication skills (verbal and written)
- Excellent organisation skills
- Microsoft package knowledge - Outlook, Word, Excel, and PowerPoint

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.42 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 61777

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