Heart of Office Administrator

4 weeks ago


Eastbourne, United Kingdom Victoria Medical Centre (VMC) Full time

**Full time position - 37.5 hours per week**

**Part time position - minimum 25 hours per week**

**Flexibility to work **_**Monday to Friday **_**between 7.45am and 6.30pm is required.**

**About Victoria Medical Centre**

Victoria Medical Centre is a newly formed GP Practice in the centre of Old Town, Eastbourne. We have recently expanded further, opening our 'Digital First' site at the Beacon Centre.

Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.

**Benefits of working at Victoria Medical Centre**:

- Enrolment to the NHS Pension Scheme
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team

**Overview of the Job**
- To be responsible for undertaking a wide range of reception and administrative duties, working in collaboration with our 'other' administration departments and our clinical teams. Direct/Telephone contact with patients, therefore empathy and a courteous manner is essential. Ensuring a first class customer service to all VMC patients.
- Duties can include but are not limited to; greeting and directing patients, patient registration, booking appointments, processing of information.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries within the clinical team

The following are part of the core responsibilities of a Heart of Office Administrator:
a. Undertake reception and administration duties following protocols and procedures

b. Navigate telephone and e-requests for appointments

c. Signpost patients to the correct service, clinical team (Care Navigation)

d. Data entry and knowledge of Microsoft teams, excel and word

**Essential Criteria**
- Excellent communication skills (written and oral)
- Experience of administrative duties
- Strong IT skills
- Polite and confident
- Forward thinker
- Working within a team

**Desirable criteria**
- EMIS Clinical System - training will be given if required
- Knowledge of Microsoft Teams, Excel, Word
- Disclosure and Barring Service Check_

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: £11.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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