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Field Service Coordinator

4 months ago

Castleford, United Kingdom Pelican Engineering Full time

**About Us**:
Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 180 employees across multiple sites and are committed to continuous development of our people.

We are looking for an experienced Field Service Coordinator with an automotive or transport related background for our new YUTONG site based in Castleford, West Yorkshire.

**The Role**:

- Working on the service desk, you will be responsible for taking bookings from fleet customers. Ensuring that jobs are logged and actioned accordingly.
- Plan and arrange field work, utilising service dealers and field service engineers
- Plan and distribute a daily work plan for engineers based in the field.
- Liaise with engineers and service dealers regarding jobs and arrange any parts as required.
- Coordinating and supervising field service technicians who are responsible for providing on-site support, maintenance, and repair services to customers.
- Schedule work orders to technicians based on their skills, availability, and geographic location
- Manage the processing of job cards ,time sheets, spread sheets etc. Ensuring they are being filled out correctly and in a timely manner to allow processing by the admin team
- Play a crucial role in ensuring high levels of customer satisfaction
- Responsible for establishing and maintaining strong relationships with customers by addressing their concerns, resolving issues, and ensuring timely delivery of services.
- Attend regular service meetings with fleet customers and relevant internal management to understand their needs and assist in providing appropriate solutions.
- Monitor customer feedback and take necessary actions to improve service quality.
- Report any technical issues to your line manager.

**Skills required**:

- Experience in a similar role
- Technical background preferably in Bus & Coach (desirable)
- Good telephone manner and problem solving skills
- Customer relationship management
- Admin skill Microsoft office including excel

**What’s in it for you?**
- A great working environment with a friendly team in a successful family business.
- Generous salary
- Generous holiday entitlement, plus UK Bank Holidays
- Free on-site car parking
- Continuous investment in your training and development

**Hours of Work**:

- Full time and permanent Monday to Friday
- Hours between 8.00am and 5pm

**Salary**: From £28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person