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Customer Service Advisor

4 months ago

Crewe, United Kingdom ExamWorksUK Full time

**FIRST**, let's look at what you get working for an ExamWorks company
- **22 days holiday rising to 27 PLUS Bank Holidays**:

- _Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish_
- **We guarantee your birthday off - if you want it**:

- _Paid Sick Leave (after 1 years service)_
- **Continuous training and development with support given by our expert team and opportunities to complete qualifications**:

- _Appraisal programmes for all which aids your progression and salary increases_
- **Company Pension**:

- _Employee referral programme - £250 for every employee you refer_
- **FREE PARKING**:

- _Amazing social events, festivals and parties, team nights_
- _Relaxed working environment with a ‘dress to perform at your best’ policy_
- **Match funding for your charitable activities and 1 day off paid each year for volunteering**:

- _Employee Assistance programme - legal advice, counselling and much more_
- **Discounts on retail, entertainment, eating out, purchases and insurance products**:

- _Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition_
- **Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like**:

- _Cycle to work scheme_
- **Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too**

**Who are ExamWorksUK?**

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for a Customer Service Advisor to join us.

As a Customer Service Advisor you will be working for Kindertons Accident Management.

**Main Responsibilities**
- Respond to all types of customer enquiries and resolve wherever possible without referring to another team or person, taking ownership of the enquiry and taking a proactive and positive approach to Customer Care ensuring satisfaction.
- Consistently deliver customer service targets and service standard targets as specified and provide performance management information as required.
- Promote and maintain excellent customer relationships, adopting a customer always focussed approach.
- Always comply with organisation confidentiality and information security policies.
- Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties
- Communicating with clients and sources - Providing assistance and guidance as well as updates on the current progress of their claim. Ensuring all notes are clear and understandable for the other areas of the business to work with.
- Providing an excellent overall customer service to clients and sources.
- Dealing with inbound communications and ensure service levels are adhered to
- Managing a high workload whilst remaining organised. Utilising our case management system to follow up and document the claim status.
- Achieving set individual targets and assisting toward company targets.
- Any other duties reasonably requested by line manager.

**Skills and Abilities**:

- Organisation
- Attention to Detail
- Able to adapt
- Confident

**Experience**:

- **This role is a telephony role that will include data entry so telephone experience is essential.**_

**Salary**: £21,500.00 (salary to increase in April 2024)

**Hours**: Monday to Friday 37.5 per week with 1 in 4 Saturdays paid in lieu

We are a disability confident Employer

IND2

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

Schedule:

- Day shift
- Monday to Friday

Licence/Certification:

- Full UK Driving License (preferred)

Work Location: In person