Lead Digital Business Analyst

3 weeks ago


Edinburgh, United Kingdom Pontoon Full time

Job Title: Lead Digital Business Analyst
Duration: 6 months, with the scope to extend
Location: Edinburgh (Hybrid 1-2 days in office)
Pay Rate: Circa £550 inside IR35
We are therefore on the look out for people who are passionate about delivering change and willing to challenge the norm on what is currently seen as 'Go To' processes within our Operations, and help change the way our Colleagues serve our customers.
About the role:
For this role we are looking for a Digitally minded Business Analyst. Someone who has a fundamental understanding in how bringing Digital and Business Analytics together can build a more advanced and strategic approach to website UI and UX.
As the Lead Digital Business Analyst you will primarily be working within our Public Site/Digital Adoption team, helping to understand the struggles of our Customers using our online domain. Our end goal is to enable self serve to all regardless of point oflife they are at.
Key Accountabilities:

- Support the Product Owner to understand business problems, critically evaluating business ideas from a customer and a commercial point of view. Identify underlying business needs to be addressed, challenge existing practices and ensure requirements will addressthe defined business problem.
- Translate business needs into project objectives, features, and requirements. Providing challenge, conflict resolution, validation, and proposed solutions as appropriate.
- Support with testing preparation and acceptance testing to ensure the solution meets the identified business need and be accountable for capturing acceptance criteria that fulfil the team's definition of "Done".
- With exposure to digital analytics, business architecture and both Waterfall and Agile delivery, help to define scope and elicit requirements; write Epics and User Stories and Acceptance Criteria, challenge business partners to drive out the real businessoutcomes that are required to realise the customer and business propositions; not simply recording requirements.
- Ensure feature team requirements and proposed design solutions align with Group policies and all regulatory and statutory requirements.
- Lead on shaping, requirements gathering, design and identifying solutions. Working with key partners to gain approval.
About You:
As the Lead Business Analyst, we are looking for someone who can lead by example and provide support to the Product Owner, Scrum Master and junior BA's.
We are also looking for someone who can demonstrate the following qualities and attributes:

- Coach and support the development of Business Analysts within the team
- Demonstrates a positive can do attitude
- Adaptable with the ability to learn and use new skills.
- A great communicator, capable of delivering clear and concise messages to both technical and non-technical stakeholders, verbally and in writing.
- Adobe Web Analytics/Google Web Analytics
- Decibel Insight (desired)
- Text Analytics Suites or knowledge on how these work
- Jira/Confluence
- Maximiser/Ensighten Tagging Implementation software
- Digital Analytics Experience
- Strong Business Analysis Skills
- Strong Communications and Stakeholder Management skills
TO APPLY - PLEASE REPLY WITH AN UP-TO-DATE CV
Pontoon is an employment consultancy and operates as an equal opportunities employer.


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