French Customer Service Team Leader £29k
3 weeks ago
**French Language Customer Care Team Leader
Permanent**
**Location: Cambridge (Mixture of Remote and Office working, if required a relocation package included)**
**£29,000 per annum**
(Mon to Fri, 37.5 hours a week - 8:30 - 16:45)
**Client Profile**
Origin Multilingual is proud to announce, we are searching for a **French Language Customer Care Team Leader**to join an industry leader in health and beauty industry.
**Purpose**
The Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. CustomerCare is the first contact point for the network and the role is to motivate and support a team to truly represent the values and principles of the company.
**Responsibilities**
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke company IT systems to resolve and process customer orders and queries.
- Carry out call quality reviews and help your team develop using a coaching approach.
- At peak times, take calls and handle customer enquiries.
- Recruitment of Customer Care Administrators.
- Collaborate with colleagues in the company to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador of the company to customers and colleagues.
**Personal Specification**
- Previous Team Leader/Supervisor experience
- Passionate about delivering customer service.
- Fluent in spoken and written French and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Coaching & feedback skills.
- Ability to work in a team, ask for help and trust colleagues.
- Face to face Customer Service skills with visitors and at events.
- Ability to prioritise a varied workload.
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
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