Telecare Support Officer

1 month ago


Hillingdon, United Kingdom Fox Morris Group Full time

**Telecare Support Officer - London Borough of Hillingdon (Hybrid)**

**3 - 6+ Month Ongoing Contract**

**Working arrangements**:
Monday to Sunday Working hours: 36 hours per week (Hybrid)

**Essentials**:

- You must have an understanding and interest in Telecare technology
- Experience of call handling platform, ideally Answerlink platform (Jontek) Enjoy working with people who are older or who have complex health needs Can demonstrate excellent written and verbal communication skills
- Experience of keeping detailed records and notes including databases Good organisational skills, be able to prioritise work and work under pressure Job role - Support Hillingdon call centre in the migration of analogue to digital TEC equipment
- Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action
- Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink
- Experience in Telecare installation, assessment or call handling
- Clean driving Licence

**Job Role**:
This role requires direct contact with service users, their next of kin, carers, other professional and agencies. Hillingdon provides a Telecare service to over 7000 residents. The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.

The Telecare Support Officers will be responsible for supporting clients in the migration of their analogue phone line to a digital connection, carrying out client reviews and survey over the phone and scheduling appointments for equipment replacement.

**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**

**IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.**

**Please note: We do not hold CV’s on file without first speaking with you.**

**Job Type**: Temporary contract

**Salary**: From £16.25 per hour

Work Location: In person



  • Hillingdon, United Kingdom Protocol Education Full time

    School Attendance Support Officer Hillingdon Mainstream secondary school, KS3-5 Monday - Friday 8:00 am to 3:45 pm Objective: Contribute to enhancing academic success by fostering improved school attendance and punctuality. Key Responsibilities: Utilize school systems for attendance support, intervention, safeguarding, and well-being, as well as provide...


  • Hillingdon, United Kingdom The Confederation, Hillingdon CIC Full time

    **About Us**: - The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. - The Confederation team also...

  • Ecm Support Officer

    4 days ago


    Hillingdon, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with London Borough of Hillingdon Council in relations to finding a ECM Support Officer to start work ASAP! **Responsibilities** - This role will primarily focus on delivering the social care service responsibilities for supplier relationship management and performance monitoring of providers delivering social care and...

  • Marketing Officer

    1 month ago


    Hillingdon, United Kingdom TPP Recruitment Full time

    **Calling all aspiring marketing gurus!** Are you a marketeer who wants to use your skills to work in a role where you get to use your creative skills daily to influence the next generation of superstars? If you've answered yes, then a fantastic, world-renowned international school whose grounds are set in 11 acres of stunning parkland are looking to...

  • Probation Officer

    2 days ago


    Hillingdon, United Kingdom Liquid Personnel Full time

    An excellent opportunity has become available for experienced Probation Officers to join our client in Hillingdon, London. As a successful Probation officer, you will be working with service users in the community, court, and custody to help make communities safer. This role will include interacting with service users, prison service colleagues and the...


  • Hillingdon, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Education Welfare Officer Location: Hillingdon Pay Rate: £23 Umbrella P/H Job Type: Full Time Contract The Role The Education Welfare Officer will enable pupils to receive maximum benefit from the education provision made available to them by assisting their regular attendance at school through: Supporting individual pupils and their...


  • Hillingdon, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Education Welfare OfficerLocation: HillingdonPay Rate: £23 Umbrella P/H Job Type: Full Time ContractThe Role The Education Welfare Officer will enable pupils to receive maximum benefit from the education provision made available to them by assisting their regular attendance at school through: Supporting individual pupils and their parentsEnabling...


  • Hillingdon, United Kingdom Fox Morris Group Full time

    **Virtual School Education Officer - Hillingdon Council** **Fox Morris Group** are working to recruit aVirtual School Education Officer **Rate - Negotiable** **3-6 months Contract** The Virtual School Officer will manage a caseload of around 35 Looked After Children cared for by The London Borough of Hillingdon. Our Virtual School Officers ensure they...


  • Hillingdon, United Kingdom Deekay Technical Full time

    The Virtual School Officer will manage a caseload of around 35 Looked After Children cared for by The London Borough of Hillingdon. Our Virtual School Officers ensure they have the support in place to overcome barriers to their learning so that they achieve their full potential. They track and monitor their progress and attendance; arrange and chair...

  • Behaviour Support

    2 weeks ago


    Hillingdon, United Kingdom Academics Ltd Full time

    Behaviour Support Cover Supervisor- Secondary School in Hillingdon, starting ASAPExcellent Mainstream Secondary School in Hillingdon. Do you enjoy working 1:1 in a mainstream environment with students who require extra support with additional needs? If you answered yes then may be the role for you!Behaviour Support Teaching Assistant/Cover...


  • Hillingdon, United Kingdom Deekay Technical Full time

    The Virtual School Officer will manage a caseload of around 35 Looked After Children cared for by The London Borough of Hillingdon. Our Virtual School Officers ensure they have the support in place to overcome barriers to their learning so that they achieve their full potential. They track and monitor their progress and attendance; arrange and chair...

  • Welfare Officer

    1 month ago


    Hillingdon, United Kingdom Protocol Education Full time

    Welfare Officer Ealing "Oustanding mainstream secondary academy" The role: - Assist students with their preparation for lesson time and with resources for lessons - Work with students, providing constancy and consistency, and supporting them in developing the interpersonal skills. - To support and supervise individuals, groups and classes of students...


  • Hillingdon, United Kingdom Bridge of Hope Full time

    Join Our Team as a Tenancy Officer in Islington! Position: Tenancy Officer Location: Islington Rate: £28.70 UMB Per Hour Duration: 3 Months Are you passionate about creating thriving communities? Do you have a knack for providing holistic support to tenants? Were looking for a dedicated individual to join our team as a Tenancy Officer in Islington. Role...

  • Brokerage Officer

    2 days ago


    Hillingdon, United Kingdom Fox Morris Group Full time

    **HYBRID WORKING (1 Day a Week in Office)** Fox Morris are working with London Borough of Hillingdon Council in relations to finding a Brokerage Officer to start work ASAP! **Responsibilities** - To purchase Home Care hours in accordance with the stated needs as identified and outlined on the Care Plan - To purchase Residential or Nursing Care Placements,...


  • Hillingdon, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with London Borough of Hillingdon Council in relations to finding a Penalty Notice Officer to start work ASAP! **Responsibilities** - The Penalty Notice Officer must be able to weigh up evidence from a variety of sources, determine levels of risk, and determine the most appropriate level at which to intervene. - The...


  • Hillingdon, United Kingdom Deekay Technical Full time

    Participation Officers work with vulnerable children and their families and schools. The service delivers support and challenge to schools and parents around attendance and punctuality, at both a strategic and case work management level. They provide challenge to schools on policy and practice including challenging poor practice to ensure legislative...


  • Hillingdon, United Kingdom Protocol Education Full time

    Office Administration Assistant Mainstream Secondary school September 2023 Hillingdon This is an opportunity to work in a friendly and supportive team and develop your skills across all areas relating to pupil data. (using SIMS is not essential as full training will be provided.) The role: - Providing excellent administrative support across all areas...


  • Hillingdon, United Kingdom Parkside Recruitment Full time

    Reference: - svfsdvszvzdvsw3333ww- Sector: - Rec to Rec, Recruitment Consultant- Salary: - £18,000 to £27,000 Per Annum- Town/City: - Hillingdon- Contract Type: - Permanent- Date Posted: - 01/02/2023 16:14:00Parkside Recruitment is currently seeking a resorucer / sales support to join it's growing, vibrant team. This is the perfect opportunity for someone...


  • Hillingdon, United Kingdom Protocol Education Full time

    SIMS Office Administration Assistant Hillingdon 8am-4pm September 2024 This School is seeking a well-organized, self-motivated, and confident individual for the position of SIMS Office Administration Assistant. Join our friendly and supportive team, where you can enhance your skills in pupil data management. While experience with SIMS is advantageous, it...


  • Hillingdon, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with London Borough of Hillingdon Council in relations to finding a Parking Representations and Appeals Officer to start work ASAP! **Responsibilities** - Representations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge...