Service Assistant

4 weeks ago

Shrewsbury, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service for families this summer. You'll be a friendly face and provide information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit.

We'll be welcoming tens of thousands of visitors over the summer holidays and you'll be a key part of the Visitor Experience Team, helping ensure families have a great day out.

**Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

What it's like to work here:Reporting to the Senior Programming and Partnerships Officer, you’ll work in a team of staff and volunteers.

Attingham is full of life and locally loved and your role will be focused on delivering our Summer of Play family programme based at the popular Field of Play. The Summer play hub contains a maze, different play zones including music and an active zone, and a giant tipi with programmed activities taking place throughout August.

What you'll be doing:We're a 7 day a week operation, 364 days a year. We're looking for Service Assistants who will be working 6 hours a day, 4 days a week with regular weekend working. We expect that you'll start your role on week commencing 22nd July 2024.

You'll be on hand in our Field of Play to facilitate visitors enjoying our play hub this summer. From greeting entertainers and volunteers, to running craft and activity sessions you’ll be key to making sure visitors are having an enjoyable time with us.

As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. There is plenty of opportunity to learn new skills and training will be provided for led activities. You will be engaging with visitors, gathering people to take part in games and activities.

This is an active outdoor role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You'll help maintain site presentation through litter picks, ensuring signage is clean and presentable, replenishing activities where required and carefully checking the field of play for safety and alerting the Duty Manager of any defects.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/08/24)

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