Care Coordinator
3 weeks ago
**About Us**
Perfect Care is one of the leading home care providers in County Durham. Our home care services are targeted towards helping our service users to stay as independent as possible within the comfort of their own home.
**About the Role**
Duties will include
- Compiling rotas for care workers
- Assigning care workers to customers, whilst working within our standards
- Understanding, organising and recording the availability of all new care workers
- Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
- Managing customer visits and arranging reviews and quality checks
- Accepting, allocating and processing referrals for new care packages
- Accepting and processing changes and amendments to existing care packages
- Managing customer visits and arranging reviews and quality checks
- Monitoring quality through ECM records and weekly KPI reports
**About you**
**Essential qualities**:
- Strong I.T. skills
- Excellent communication and customer service skills
- Experience of managing a busy work load
- Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
- Ability to prioritise tasks
- Ability to remain calm under pressure
**Desirable**:
- Care sector experience
- Call centre experience
Please note: as part of the role you will be required to work one weekend in four as part of the On-Call team for which you will be paid for in addition to your salary
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Referral programme
- Store discounts
Schedule:
- Day shift
**Experience**:
- Care Coordinator: 1 year (preferred)
Licence/Certification:
- NVQ Level 2 Health & Social Care (preferred)
- Driving Licence (required)
**Salary**: £22,000.00-£23,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Spennymoor, DL16 6DB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- providing care: 1 year (preferred)
Work Location: One location
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