Participant Experience Agents

3 days ago


Buckinghamshire, United Kingdom FS1 Recruitment - Marketing, Digital & Creative Recruitment Full time

**Participant Experience Agents**:

- Fluent Spanish or Fluent Italian or Fluent French vacancies available_

**Location**: Milton Keynes/Hybrid

**Key Responsibilities**:

- To process all weekly supplier back-order reports according to deadlines
- Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary
- Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard
- Provide quick and accurate fulfilment of gift vouchers and certificates daily
- Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR
- To assist with other administrative work as deemed necessary by the Team Leaders
- Proactively respond to any requests from the Client Service seeking assistance
- To provide a key link with our participants and ensure we maintain high levels of customer service
- Maintain and update the databases according to the needs of the campaign
- Organise and contribute to the preparation of paperwork and correspondence relating to the campaigns
- You will be required to attend the office for necessary training, thereafter the role will be hybrid

**Essential Skills/Experience**:

- Experience of customer servicing, telemarketing or client servicing
- Experience in a database operations environment
- Understanding of database functionality
- Agency experience desirable although not essential
- Basic level of commercial awareness
- Must be extremely flexible and available to work additional hours at peak times of the year to meet client deadlines
- Excellent telephone manner
- Clear communication skills, both verbal and written
- Excellent attention to detail with strong sense of urgency
- A self-starter and 'closer’ of projects with a willingness to ask questions and learn
- Proactive, positive outlook and 'can do’ attitude with good relationship-building skills
- A problem solver who is driven to exceed participant expectations
- Good organisational skills
- Good troubleshooting and decision-making skills, used to working on own initiative
- Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook
- Mathematics and English qualification to GCSE Standard
- Fluent speaking/writing in either Spanish, French or Italian

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for bothClient and Agency side throughout the UK.


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