Coordination & Review Officer
24 hours ago
Contract to start ASAP until 31-07-23 with a possible extension.
**Main purpose**
Responsible for assessing each request on merit by analysing the request alongside the contents of relevant case file and make recommendations to relevant service areas.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation.
Record and acknowledge all requests for statutory reviews of homelessness decisions and respond to enquiries on any issues that are raised.
Has robust knowledge of Part VII Housing Act 1996 as amended by Homeless Act 2002 and Homelessness Act 2017, able to complete s.202 decisions where an initial assessment determines the outcome does not require the attention of the Review Officer.
Act as a representative for Service areas, political astute and able to make detailed assessment of fact with high attention to detail. Able to make complex robust decisions and recommendations on casework undertaken, including to overturn and uphold decisions and service practice.
Makes recommendations for service improvement based on lessons learned from review requests and decisions.
**Key Accountabilities**
To manage a large and complex caseload and maintain accurate and detailed casework records and to manage priorities to meet individual and service performance targets and in accordance with procedures with regard to s.202 and s.204 requests.
To ensure that the Client meets its legal responsibility to carry out enquiries into reviews requested under part VI and VII of the Housing Act 1996 as amended.
To be responsible for the thorough investigation of reviews and in conjunction with the Reviews Officer and Homelessness Prevention Manager, recommend the appropriate outcome ensuring compliance with the regulatory framework, statutory deadlines and the Code of Guidance.
Meets deadlines without prompting and proactively consults with relevant managers where an assessment suggests an alternative course of action to a review should take place
To comply with administrative procedures for the conduct of reviews including contributing to the ongoing improvement and development of those procedures and IT software solution.
**Key Knowledge**
Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
Demonstrable knowledge of s.202 & s.204 review procedures
Understanding of the legal and procedural requirements in relation to homelessness and access to social housing.
Relevant Experience
Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers
Experience of achieving performance targets and meeting departmental objectives
Experience of undertaking statutory homelessness decisions and Personal Housing Plans under the Housing Act 1996 as amended by Homelessness Reduction Act 2017
Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
Experience of using different IT systems in order to manage caseloads, monitor delivery of targets and analyse data to drive improved service.
RQ801714 -02-23
**Salary**: £21.71 per hour
Schedule:
- Monday to Friday
Reference ID: RQ801714 -02-23
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