Tour Guide

Bolney Wine Estate in West Sussex is one of the pioneers of the English wine industry and has been a family business since 1972. We are a producer of premium English still and sparkling wines.

At the Estate we welcome thousands of visitors a year for vineyard and winery tours and corporate events and to our on-site café, bar & restaurant.

Bolney is growing successfully, and looking for an enthusiastic individual to support our continued growth and forward-looking culture on a temporary, part-time basis.

**_We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes._**

**Requirements**:
**Duties to include**:

- Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
- Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
- Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
- Reporting to Tours Manager, relay back to management on trends and areas we can improve on.
- Being a ‘day-maker’ and delivering an exceptional customer experience.
- Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.
- Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
- Operate and reconcile the Tour and Shop tills for sales and end of day operations
- Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
- Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate.
- To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
- Attend outside events on behalf of Bolney Wine Estate as required.
- Anything else that may be reasonably asked of you.

Essential Qualifications / Experience:

- Computer literate
- Interest in and knowledge of viticulture and winemaking
- A confident outlook when dealing with customers face to face and a can do attitude
- Driver’s License essential due to location

**Interview Process**:
Stage 1

Stage 2

Interview with hiring manager and HR via Teams. Interview questions can be issued in advance.

Stage 3

Interview with hiring manager and senior manager onsite.

**_ Please tell us if you require a practice interview or adjustments at any stage of the interview process._**

**Benefits**

Competitive salary, dependant on experience.