Band 4 Clinical Pathway Administrator
7 months ago
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
**Detailed job description and main responsibilities**:
- Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:
- Demonstrate ability to meet the Trust Values
**Education**:
**Essential criteria**:
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
**Desirable criteria**:
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
**Experience**:
**Essential criteria**:
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
**Desirable criteria**:
- Experience of managing and prioritising own workload and working to deadlines
**Skills & Aptitudes**:
**Essential criteria**:
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
**Desirable criteria**:
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
**Others**:
**Essential criteria**:
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
**Desirable criteria**:
- Ability to work flexibly to accommodate peaks and troughs of activity
**Personal Qualities**:
**Essential criteria**:
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
**Please note**:
- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
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