Ebike Rebalancing Driver

The importance of the eBike Rebalancing Driver at Big Issue eBikes

Do you drive, and happy to spend your working day outdoors moving our fleet of eBikes? The Big Issue eBikes team need Rebalancing Technicians who will keep our eBike fleet in the best possible locations for customers across the City of Aberdeen and swap batteries on the bikes when needed. You will also conduct minor repairs and cleaning at roadside, and take our eBikes to our workshop for wider repairs when needed. You’ll work closely with our Maintenance, Customer Service and Management teams. This role is critical within the Operations team, ensuring our eBike fleet is in the best possible locations, and stays in great condition. Your work will help provide a sustainable, affordable eBike scheme for Aberdeen residents, workers and visitors. You’ll provide exemplary customer service to all, and contribute towards a positive, supportive working environment that brings ‘Biking for Good’ to Aberdeen.

You’re already good at or possess:

- A clean UK driving license
- Strong road and pedestrian safety skills
- Basic bicycle mechanics knowledge
- The ability to bend, stoop, and lift up to 25-30kg on a frequent basis
- A willingness to learn, a great attitude and the ability to work well with others
- Organisational and administrative skills; computer literate with MS Office skills
- Excellent customer service skills (self and team)

**Your bonus skills**:

- Successful track record in a similar role and environment
- Good geographic knowledge of the Aberdeen area (sometimes humans beat satnav)
- Knowledge about eBike electrical components
- Knowledge of The Big Issue Group, and commitment to its social objectives

THE FINER DETAILS

**What kind of thing does the **eBike Rebalancing Driver **do?**

**Rebalancing**
- Move eBikes between the workshop (or eBikes current location), to the most convenient location for customers by van
- Monitor and track e-bikes, detecting potential issues and plan ideal balancing routes
- Plan routes to prioritise areas needing the most urgent attention / rebalancing
- Provide first-rate customer service should any customer approach the Rebalancing team when out on the road, sending them to Customer Service (where appropriate)
- Help maximise the number of operational and accessible eBikes in the fleet
- Retrieve abandoned eBikes and return them to the warehouse for review
- Follow all relevant internal / health and safety procedures

**Maintenance**
- Undertake visual and basic mechanical checks of eBikes at roadside
- Conduct minor repairs / cleaning at roadside; ensuring eBikes are free of litter / graffiti (where necessary)
- Transfer eBikes in need of a deep cleans or more extensive repairs to the workshop
- Flag any safety issues to Supervisor / Manager

**Teamwork**
- Work closely with the Maintenance, Customer Service and Management teams to ensure any rebalancing, maintenance or wider issues that may affect service levels / eBike availability are understood
- Support other teams as required

**Outreach and community**
- Take part in community outreach to raise awareness of Big Issue eBikes with hard-to-reach groups, non-users, and non-cyclers
- Attend events to engage non-users / non-cyclers
- Take part in content creation for local social media channels to raise awareness of the service (in accordance with Head office guidelines)

**General duties of everyone who is part of The Big Issue Group**
- Being committed to the social objectives of The Big Issue
- Being an ambassador for The Big Issue externally, and maintaining the professional reputation of your team internally
- Maintaining awareness of all other aspects of The Big Issue’s work and assessing their implications for your team/role
- Adhering to and implementing The Big Issue’s Equal Opportunities and other policies
- Ensuring Health & Safety standards are met
- Taking your part of our shared responsibility for maintaining a safe working environment with a good standard of efficiency
- Undertaking any other ad hoc duties as and when required by your manager

**Other dimensions of the eBike Rebalancing Driver role**

**Decision making parameters**
- Takes decisions according to precedents, policies and procedures
- Takes decisions where there may be no precedent or policy to follow, referring to Senior Leadership as required

**Special Conditions**

**(Unusual requirements for this particular job)**
- Ability to work on weekends on a regular basis
- Ability to work on bank holidays or unsociable hours on occasion
- Ability to work under your own initiative
- Ability to lift up to 25-30kg; stoop, bend, and stand for long periods of time
- Willingness to work outdoors, year-round and in all weather conditions
- Current UK Driving license; comfortable driving, stopping and working in busy outdoor urban environment across the Aberdeen area

Important Note

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