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Night Guest Service Assistant

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West London, United Kingdom RBH Management Full time

**Job Ref**:RBH14120

**Branch**:Holiday Inn Express London - Park Royal

**Location**:Holiday Inn Express London - Park Royal, London

**Salary/Benefits**:£12 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:22.45-7.15am

**Hours per week**:40

**Posted date**:07/05/2024

**Closing date**:20/06/2024

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS PARK ROYAL.**
- What you'll be doing..._

Reporting to the Night Manager and Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Park Royal. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same

You can expect your working day to include the following.
- Assist in the running of the night shift tasks.
- Breakfast set up and cooking to assist the breakfast team.
- Deliver exceptional customer service to all our guests.
- Dealing with the security of the hotel at nights.

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude
- Computer literate with a professional telephone voice

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

A modern, 5-storey hotel with striking blue-and-white facade, Holiday Inn Express London - Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Holiday Inn Express London Park
- Royal offers all guests free Internet.

Westfield London, a 5-minute tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and restaurants serving everything from oysters to Mexican street food. Its 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye.