Switchboard/helpdesk Operator
2 weeks ago
Helpdesk Operative
In this role as a Helpdesk Operative, you will manage requests coming through to the helpdesk, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employers to each request. You will produce reports??? as required and support departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role. You will have a good working knowledge of Microsoft packages and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
Switchboard Operative
In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role. You will have a good working knowledge of Microsoft packages and PCs with excellent verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
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