Administrator

**Role**: Administrator
**Location**: Office-based (Newbury)
**Salary**: £22,000 per annum
**Start date**: As soon as possible

FCS-live is a leading Fire Safety company specialising in Fire Risk Assessments, Fire Safety Training, Fire Engineering and Consultancy. At FCS, we have a great company culture and a commitment to our people and our clients.

As part of our growing Admin team, we are looking for a talented Administrator join us on a permanent, full-time basis. As Administrator you will work closely within your team, supporting our clients, Fire Risk Assessors, and the wider team.

Given the collaborative and client focussed nature of this role, excellent IT and communication skills, a collaborative working style, and experience of using your initiative to overcome challenges are essential. This is a fast-paced role and requires someonewho can multitask and work effectively under pressure.

**Main responsibilities**:

- To offer a professional communication link between the client and our customer base for the placing of orders, raising of queries, requesting information and providing general support
- To provide a high standard of pro-active support to clients, our Fire Risk Assessors, and the wider team
- Complete and managing documents (proof-reading)
- Be the first point of contact for team related enquiries
- Manage relationships with internal external stakeholders at varying levels of seniority
- Handle client queries ensuring all are queries are dealt with efficiently
- Work collaboratively with the FCS team on the account management and building of customer relationships
- Preparing client invoices and purchase orders and liaising with clients regularly
- Develop and maintain effective links with other internal departments to ensure complete alignment of processes
- Provide cover for other team members during times of absence

**You will have**:

- Proven communication and writing skills
- A minimum of one year in a customer care/support role
- Excellent computer skills and experience using the Microsoft Office suite
- Accuracy and attention to detail is essential
- Ability to handle numerous tasks at any given moment and to work under pressure
- The ability to work autonomously and equally, as part of a team
- Great time management, organisation and communication skills
- Good knowledge of Microsoft Office packages including Outlook, Word, Excel, SharePoint and OneDrive and the ability to learning quickly.