Bodyshop Administrator

**Location**

Southampton

**Region**

Hampshire

**Category**

Accident & Repair Centre - Southampton (SARC)

(Bodyshop)

**Vacancy Type**

Permanent/Full Time

**Salary**

£25,000, plus competitive, uncapped bonus scheme

**Job Summary**

**The Driving Spirit**

Snows Group is an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a **Bodyshop Administrator** to join our successful and busy **Snows Accident Repair Centre **based in **Southampton**.

**Your day**

As the Bodyshop Administrator you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service.

Your day will include:
Contact Management
- Answering inbound telephone calls and transferring the inbound calls to the relevant persons.
- Taking messages where necessary ensuring the message gets passed on to the relevant person in dealership for action.
- Taking bodyshop bookings where necessary.
- Making outbound telephone calls as required.
- Managing Bodyshop Compliance & Manufacturer Systems

Service Admin
- Processing all the invoicing for the accident repair centre.
- Managing Audatex Resends ensuring the relevant information is inputted.
- Booking all the vehicles in and out of the accident repair centre.
- Preparing job cards for each job that comes in.
- Managing and organise the movement of the drivers to ensure the smooth pick-up and delivery of vehicles.
- Managing the booking diary for deliveries/collections.
- Liaising with Insurance Companies to ensure the correct information is obtained.
- Authorising purchasing invoices to ensure the accident repair centre runs smoothly.
- Manufacturer/Accreditation Support - liaising with external suppliers to ensure the correct paperwork is obtained.
- Organising employee training to ensure that the relevant training and qualifications are valid.
- Administering the payments, transfers, and cash reconciliations in a timely manner.
- Courtesy Car Fleet Management - ensuring the distribution of courtesy cars to the customers.

**Have you got what it takes?**
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Delivers a result and makes things happen.
- Delivers excellent customer service.
- Experience of providing administration support.

**What is in it for you?**
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance

**Hours of work**:
Monday to Friday 08:00 - 17:00 (with half an hour for lunch)