Senior Claims Adjuster

8 months ago

London, United Kingdom XL Catlin Full time

**Flexible Work Eligible**: Flexible Work Schedule

**DISCOVER your opportunity**

**Senior Claims Adjuster - Product Recall - UK &Lloyd’s**

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will manage our UK & Lloyd’s Product Recall claims across multiple jurisdictions.

You will be responsible for the Product Recall Claims portfolio emanating from business written from the UK ensuring technical and quality service levels are met. You will be responsible for driving files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution.

You will have the responsibility of the Product Recall Claims portfolio emanating from business written from the UK and ensure technical and quality service levels are met. You will take control for driving files to resolution focusing on achieving the best possible outcomes for AXA XL and clients by resolving and proactively settling claims. You will also provide appropriate management and oversee internal and external relationships, early identifying any issues and proactively finding solutions.

There is a heavy focus of working with underwriting counterparts and actuaries and external stakeholders, brokers and clients. You will also need to collaborate with Claims Leadership, Claims Practice, Claims Legal as required. You will also support other classes of business as required.

Your focus will be on working in close partnership with underwriting counterparts, actuaries, external stakeholders, brokers and clients and collaborating with Claims Leadership, Practice and Legal and supporting the Crisis Management team when needed.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

**DISCOVER** **your opportunity**

What will your essential responsibilities include?

You will be responsible for coverage analysis, investigation, evaluation, reserving and resolution of a book of Product Recall claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.
- Manage a portfolio of claims, including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/ large loss files, as appropriate.
- Manage a strategic relationship with brokers, clients, actuaries, Practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
- Supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
- Review, evaluate and manage external vendor relationships by portfolio.
- Maintain necessary reporting and controls (e.g. FIC, quality reviews) to ensure robust governance is in place.
- Drive culture of continuous improvement and learning.
- Work with management, Claims Legal and handler to identify and select appropriate counsel. Pro-actively manage litigation strategy on largest / complex claims and ensure local adherence to litigation management principles.
- Manage workload and support the claims team as needed.
- Project manage key initiatives within product line and wider function and execute within agreed timescales.
- Active participation and accountability for the Quality Review Process for area of responsibility, continually looking for ways to improve. Work with key stakeholders on process review and improvement.
- Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues. Continually identify areas where client experience can be improved.
- There may be a requirement to undertake ad hoc international travel.

You will report to the Head of Specialty, Marine, Energy & Aerospace.

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