Quality Assurance

7 months ago


Belfast, United Kingdom Hunter Savage Full time

Paddy McAllister

+015259662

Job type
- PermanentLocation
- BelfastEmp. type
- Full-time**Quality Assurance & Customer Relations Officer**

**Description**:
**Top 3 Things to Know About this Job**:
**Negotiable Salary** - Based on your experience, ensuring youre adequately rewarded for your expertise.

**Flexible Working**: Based in Belfast with hybrid working models and potentially adaptable working hours.

**Inclusive Benefits Package**: Pension Scheme, Private Medical Insurance, Eye Care Scheme & Staff Discount.

**The Role**:

- Provide unparalleled customer service to those with concerns or dissatisfaction
- Lead thorough investigations into customer complaints
- Establish robust relationships with clients and maintain open channels of communication
- Collaborate with third-party suppliers, claims handlers, and underwriters
- Uphold and improve brand reputation through effective customer relations management

**The Person**:

- Minimum 5 GCSEs at grade C or above, including English and Maths
- Proven experience in a customer service role with strong oral and written communication skills
- Innate ability to handle customer concerns with patience, understanding, and analytical thinking
- Strong ethical standards, integrity, and adaptability

**Next Steps**:
Expert, confidential recruitment advice.

Salary is usually negotiable, salary details listed are to be used as a guide and are based on factors such as your experience and expertise.

We reserve the right to heighten short listing criteria dependent upon the calibre of response.



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