IT Operations Director
3 weeks ago
Senior and strategic role within a fast-paced global environment c. 5000 users. Your role is heavily focused on service improvement and transformational in terms of automation, integrations and maturing ITSM.
You'll need to be adept in managing teams across ITSM, Infra and Applications within global environment and ideally B2B environment.
**Location**: Remote
**Main responsibilities as IT Operations Director;**
- Responsible for business-as-usual IT Operations function within the global organisation. Supporting all users with day to day IT needs within our End User Compute environment and business critical operational infrastructure in our Data Centre facilities
- Maintain a full inventory of Technology Assets and Service Catalogue
- Support the creation and governance of IT Service Level Agreements and Operational Level Agreements
- Drive a significant improvement in end user service, cost optimisation, automation and speed of new service delivery by developing service improvement roadmap.
- Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
- Ensuring effective communications to operational stakeholders with high levels of engagement re operational technology services
- Manage engagement and partnership with all 3rd party providers of services and technologies
**To be successful as IT Operations Director;**
- 10+ years of relevant work experience in a IT Operations / IT Service Management
- Expert knowledge of IT Service Management frameworks e.g. ITIL
- Experience of working in a global organisation
- Experience of DevOps and Agile delivery methods
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