Business Support Officer

3 weeks ago


Huddersfield, United Kingdom Kirklees Council Full time

**We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.**

**Organisation**
- Kirklees

**Directorate**
- Environment & Climate Change

**Service Area**
- Highways & Streetscene

**Hours**
- 37

**Number of Jobs**
- 1

**Location(s)**
- Huddersfield and surrounding areas

**Position type**
- Permanent

**Grade**
- Grade 6

**Salary**

£22,369 - £24,054

This is a customer focused environment, the team is a very busy and part of a demand-led service. The Business Support Officer role is vital as it is the first point of access to the service for customers, and to ensure delivery of office functions.

Within the Licensing Team you will be required to work flexibly in accordance with the needs of the service and there will be a requirement to work in the office. You may also be required to travel and work from other offices/buildings.

You will assist the wider team in ensuring the office functions are delivered in a timely and accurate manner.

**Role requirements**:

- Provide a high-quality professional, technical, and administrative, customer focused service with the ability to multi-task in a busy, variable, and frontline environment
- Appropriately deal with a variety of existing and potential customer information, including personal information relating to convictions and offences, in a sensitive and confidential manner
- Carry out a range of complex and technical duties and other computer-based information systems
- Ensure all office equipment is used proficiently and inventories of equipment and stock are maintained and supplies replenished
- Process payments and follow Kirklees Council procedures with regards to accounting and finance
- Work collaboratively with colleagues in the team to ensure effective delivery of high quality technical and administrative support
- Ability to remain calm, understanding, responsive and supportive whilst facing difficult customers
- Ability to embrace change and proactively promote and support the Licensing Department’s procedures and responsibilities with regards to public protection

It is essential that you have good IT skills and that you are familiar with a variety of computer packages in particular Microsoft Office and that you can demonstrate business and administration skills to NVQ Level 3.

**To be short-listed for this job please demonstrate how you meet the Employee Specification as detailed on the attached Job Profile. CV’s will not be accepted.**

**What can we offer?**:

- Generous annual leave entitlement
- Friendly and supportive team environment
- Ongoing training and career development
- Excellent pension scheme
- A range of family friendly polices
- We offer a wide range of well-being initiatives including a cycle to work scheme and discounted KAL membership

If you have any questions about the role please contact Fiona Goldsmith (Group Leader - Licensing) on 01484 221000.
- ***
***or phone: 01484 221000 and ask for ‘Recruitment’.- We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.**Closing date**

02 January 2023, 11:55 PM

**Important Information**:

- Job Profile.pdf - 134KB
- Job Focus Sheet.pdf - 113KB



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