Customer Experience Manager
1 month ago
Morgan Philips Specialist Recruitment bring to the market this fantastic new role within our of our key clients in the Commercial Cleaning & Facilities Management Industry. Our client is a Contract Cleaning business who specialise in high-end venues, officesand restaurants, this is a newly created role with a view to lifting even higher the bar on how our client engages with and maintains high satisfaction with their client base. We have titled this new role Client Experience Manager
The joy of a newly created role is that the successful applicant can absolutely mould the role into what they believe it could/should be. It is more often than not much more rewarding than continuing what has always been done before - but of course its a big,exciting challenge to have all that autonomy. This role doesn't involve travel as the key engagements in this role are all with senior internal stakeholders who are all based in the newer, bigger, better offices in Vauxhall, South West London.
Skills required here are someone who has a talent for reading data we have gathered internally across our 40+ multi-site clients in 10 different industries; then using that data to problem solve. In this instance is perhaps looking at the data of client complaints,looking for any trends and then liaising with your own internal team and the client to implement a process that would fix this issue. In many ways its a really simple concept and extremely rewarding too as you will see fast improvement based on your actions.It does all come down however to the ability to read the data and then follow through with a remedial strategy.
Good at reading data, good at creating reports, good communicator both internally and externally and good at finishing something if you start it. That one sentence from our client really encapsulates the whole skill-set required quite succinctly in my opinion.
I don't think we essentially need someone from a Contract Cleaning / FM background provided you can offer examples of using data to make decisions and implement change processes. Cleaning / FM knowledge would however be a natural advantage.
The Monday to Friday role is salaried at £35000 a year with a 10% performance related bonus, paid quarterly. If any very occasional travel was required the cost of this is fully reclaimable. This is seen as an area of the business that could grow significantly,so instantly demonstrates an exciting career path for the successful applicant.
Please note you will receive an automated response advising you that we have received your CV.
Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. Weunderstand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employeesbe they existing and potential are ultimately human beings.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion orbelief, disability or age.
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