Food & Beverage Supervisor

5 months ago

Craven Arms, United Kingdom English Heritage Full time

We're the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.

Would you like to use your passion for delivering high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Food and Beverage team at Stokesay Castle and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come. This role is a unique opportunity for you to work at Stokesay Castle, the finest and best-preserved fortified medieval manor house in England.

You will contribute to an inspirational visit to Stokesay Castle through exceptional Food and Beverage activities. Assist the Food and Beverage Manager in all aspects of the day to day running of the Food and Beverage outlet, ensuring that EH Food and Beverage standards are achieved and maintained, both in the front and back of house, and that all legal requirements are met. You will support the Food and Beverage team to ensure an outstanding eating experience is provided for all our visitors, whilst optimizing opportunities to generate income.

Weekend and bank holiday working is essential.

As our Supervisor you will contribute to our overall commercial targets, supporting site operations and managing relationships with other teams on site through effective communication and cross-working, and deputizing for the Food and Beverage Manager in their absence.

To be considered as a Food and Beverage Supervisor, you will need:
Customer Service - The ability to provide excellent service to our visitors that ensures their expectations are exceeded
Self-Motivation - Demonstrates the drive and motivation to achieve results
Team Working - The ability to work cooperatively and collaboratively together to meet the needs of the charity
Process Awareness - The ability to follow processes and procedures in a pragmatic way
Motivated to work for English Heritage at a site working with customers

Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ+, Neurodivergence and Gender Specific Issues

We would be delighted to hear from you if you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Tania Drakeford, Food and Beverage Manager on 01588-672493. No agencies please.

Interviews will be held at the Stokesay Castle Tea Room on Thursday 9th May..

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