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Customer Service Advisor

5 months ago

Quedgeley, United Kingdom JUICE RECRUITMENT Full time

Juice is delighted to be supporting a leading organisation within the travel industry, in their search for a Customer Service Advisor to join their team on a permanent basis.

Main duties include:

- Responsible for dealing with all inbound client requests and amendments to travel packages which involves internal communication within departments. Back of house system entries and data collation will be required to close all enquiries.
- Act as a liaison with stakeholders, partners and official appointed agents and arrange and confirm travel services and keep open proactive communication and dialogue between them and us, reporting on meetings and issuing of invoices and booking confirmations.
- Keeping internal CRM and booking systems updated
- Involved with the allocation and distribution of client documentation within agreed timescales
- Final checks of all client documentation, liaising between internal departments and external clients to ensure that all information provided is correct

Skills and Experience:

- Proven experience of providing detailed and accurate communication and possess the ability to communicate with people from all levels of seniority
- Administration skills and attention to detail
- Working knowledge of Microsoft Word, Excel and Outlook and the ability to learn new computer programs quickly
- Possess an organised approach with the ability to prioritise and multi-task
- Calm under pressure with a flexible attitude and the will to proactively assist others
- A quick thinker with the ability to deal with and analyse situations in order to achieve positive results
- A keen eye for detail in service and delivery standards
- A team player

If you would like more information on this fantastic opportunity, please contact Pippa at Juice today

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location