Senior Housing Officer

2 weeks ago


Buckhurst Hill, United Kingdom Daniel Owen- UK Full time

AH0111_1698922564 Posted: 02/11/2023
- £20 - £22 per hour
- Buckhurst Hill, Essex
- TEMPORARY

Monday - Friday
Temp Position until January
£20-22p/h PAYE
Must have previous experience within Property Management/Housing
Must have a fast and dynamic personality
Office based in E4

**About you**

**Key outputs**
- Manage staff through formal and informal supervision to ensure all relevant Policy and Procedures are adhered.
- Ensure ASB and Rent Policy and Procedures are followed and KPI's are achieved.
- Ensure Voids are kept to a minimum, allocations re appropriate and financial losses are minimised.
- Communicate internally and externally with all relevant stakeholders (Police, SNT Teams, neighbours, customers etc)
- Manage your own time effectively, plan and prioritise workload to ensure targets are met and work is completed.
- Ensure Policy and Procedures around legal cases are followed, complete court papers, attend court and advise Housing Officers
- Ensure risk management processes are adhered to, regarding safety of people and our buildings.
- Actively contribute to the delivery of the housing management service in accordance with associated legislation and regulations and as required contribute to our strategic objectives, policies, and procedures.

**Main roles of the post**:

- SME for Housing and tenancy management
- To provide advice and information to Housing officers, tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests.
- Line Manager to 6-7 staff
- To assist tenants with support needs to sustain and benefit from their tenancy.
- Integral in driving the whole team approach to achieve void turnaround targets for repair works and to manage the pre-void and lettings process.
- To assess the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy.
- To ensure that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements.
- To ensure that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other staff to manage breaches and help resolve disputes.
- To assist, when necessary, the business support team to manage rent and service charge payments, taking early and preventative action to minimise arrears.
- Carry out inspections and visits to customers' homes and being the visible front face.


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