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Customer Service Assistant
2 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.
**Responsibilities**:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving complaints
- Analyse customer needs and recommend appropriate solutions or upsell additional products/services
- Utilize phone etiquette to ensure positive customer interactions
- Collaborate with other team members to ensure customer satisfaction
**Requirements**:
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to analyse customer needs
- Ability to multitask and prioritise tasks effectively
- Positive attitude, patience, and empathy when dealing with customers
Pay: From £24,597.12 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 09/05/2024
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