Night Porter

Best Western Chilworth Manor Hotel are looking for someone who is well presented and organized, with good attention to detail and ideally previous experience in similar role, though full training can be provided.

Position is full time and salaried.

Exceptional Customer Service skills are required along with an excellent grasp of the English language (both written and spoken).

What we offer:

- Friendly work environment
- Staff incentives
- Full training given
- Complimentary meals on duty
- Discounted rates for friends and family
- Complimentary use of the Health & leisure Facilities

What the job entails:

- Handle, follow up and communicate any comments or complaints.
- Pass on to relevant HODs or Managers if unable to handle.
- Be familiar with and promote hotel facilities and opening times
- Assist guests with any requests eg information, making bookings, directions.
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads.
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Perform any related security duties as required overnight.
- Record any unusual occurrences or problems within the Handbook
- Set up rooms for meetings and private dining to the hotel standard, meeting guest requirements.
- Ensure that guest areas and offices are clean and tidy at all times.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Ensure that wake up calls are made promptly.
- Take room service orders, prepare the food and drinks and deliver to guests.

Work Remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Southampton SO16 7PT: reliably commute or plan to relocate before starting work (required)

Work Location: In person