Personal Customer Care Advisor

6 months ago

Stockport, United Kingdom Blue Adurite Recruitment Full time

Our client is currently seeking 2 Personal Customer Care Advisor's in Stockport, Cheshire

**THE COMPANY**:
Our client was established in 1858 and is a four generation, family run company dedicated to the provision of Stoma, Urology and Advanced Wound care products to Ileostomists, Colostomists and Urostomists throughout the UK. They provide a fully bespoke and personalized home delivery service for all of their customers, supplying an extensive array of Stoma products listed within the NHS Drug Tariff. Their 150 year history has taught them how important it is to ensure that all of their customers receive the highest level of service possible, and they recognize that their employees are of fundamental importance to their continuing success. They operate an open door policy in the business and encourage employees to raise any concerns they have informally. They look forward to working with you and hope that you enjoy working for them.

**JOB PROFILE**:
As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

Ø Manage workload to ensure all patients are contacted as per your diary schedule

Ø Ensure that all calls are completed to the highest possible standard in line with our quality monitoring

Ø Handle IB telephony queries

Ø Data entry (which may include first order for the patient)

Ø Meet individual daily targets as set by the business

Ø Flexible to change in order to meet business needs

Ø Work within regulatory and GDPR requirements

Ø Additional duties may be assigned or existing duties may alter

**SKILLS & EXPERIENCE**:
Resilient and flexible in a demanding and fast paced environment

Ø Attention to detail

Ø Uses initiative and is accountable to take ownership and action

Ø Ability in adhering to internal and external policies and procedures

Ø Demonstrate ability to achieve in a target focused environment

Ø Effective communication and rapport building skills

Ø Use appropriate questioning and listening techniques

Ø Ability to identify own development needs

Ø Team player

A “Can do” attitude and positive approach to receiving necessary feedback

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,031.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Full UK Driving Licence (required)

Ability to Commute:

- Stockport (required)

Work Location: In person

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