Financial Support Advisor

4 weeks ago

London, United Kingdom Blue Arrow Full time

As a Customer Service Advisor within our Financial Support team, you'll be there for our customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you.

Working from home, you'll be part of a close-knit Customer Service team at the heart of giving our customers a fantastic and memorable experience.

Quality is paramount, it's not a high volume environment, once trained you'll take on average 10-15 calls per day with an average call time around 20-25 minutes. You'll need to show empathy and understanding to ensure we doing everything we can to support our customers during difficult times. It can be a challenging role, but extremely rewarding.

A Customer Service Advisor will provide an experience that is second to none. This service is essential in helping customers during financially difficult times

Further information below
- Remote based - Working From Home
- Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (1 in 2 Saturdays)
- 37.5hr week
- £14 per hour PAYE
- 12 month contract (with view to extension and permanent opportunities)
- Overtime available

The difference you'll make.
- Delivering an outstanding service to our customers on every call and helping as many customers as you can.
- Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Sharing best practice with colleagues, utilising our internal procedures - I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed
- Delivering on customer requests, following our processes to safely complete key updates

What you'll bring.
- Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
- An ability to build strong relationships and influence colleagues at all levels

It would also be nice for you to have.
- The confidence to share ideas and embrace new ways of working and a desire to learn new skills
- Strong decision making and the confidence to speak up
- Excellent communication, empathy and listening skills
- Strong teamwork with a high level of motivation

Vetting Requirements:

- Proof of Right to work in the UK
- Proof of National Insurance - NI Card, payslip or P60/P45
- Proof of Address dated within the last 3 months - Driver/provisional License, Utility bill, Bank statement
- DBS (processed by Blue Arrow
- External DBS accepted if on the update service
- Credit Check
- Non-Disclosure Agreement

  • Financial Advisor

    5 hours ago

    London, United Kingdom Quilter Financial Planning Full time

    Job Description If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new clients and completing all the admin tasks that...

  • Financial Advisor

    4 weeks ago

    London, United Kingdom Premier Jobs UK Limited Full time

    This home based Financial Advisor job provides a continuous flow of leads and referrals for you to build a significant client bank You will benefit from access to a highly successful, nationwide mortgage brokerage with over 500 Mortgage Advisors, who are incentivised to refer you financial planning leads! There will be no pressure put on you to...

  • Financial Advisor

    4 weeks ago

    London, United Kingdom Quilter Financial Advisers Full time

    Job Description Quilter Financial Advisers as a UK advisory business devoted to helping individuals with their financial planning needs. We pride ourselves on service and aim to be recognised as one of the very best advisory businesses in the industry. We believe in face-to-face service and have a large team of Advisers spread across the UK, including...

  • Sales Advisor

    4 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    **Sales Advisor** Switch Advisor Ltd is a growing company that is looking for a sales advisor to join our team. A sales advisor is a professional who provides guidance and advice to potential customers or clients regarding products or services offered by a company. Their primary goal is to understand the customer's needs, preferences, and requirements, and...

  • Financial Advisor

    4 weeks ago

    Greater London, United Kingdom Quilter Financial Advisers Full time

    Quilter Financial Advisers as a UK advisory business devoted to helping individuals with their financial planning needs. We pride ourselves on service and aim to be recognised as one of the very best advisory businesses in the industry.We believe in face-to-face service and have a large team of Advisers spread across the UK, including Scotland and Northern...

  • Financial Advisor

    4 weeks ago

    Greater London, United Kingdom Quilter Financial Advisers Full time

    Quilter Financial Advisers as a UK advisory business devoted to helping individuals with their financial planning needs. We pride ourselves on service and aim to be recognised as one of the very best advisory businesses in the industry.We believe in face-to-face service and have a large team of Advisers spread across the UK, including Scotland and Northern...

  • Financial Advisor

    2 weeks ago

    London, United Kingdom Quilter Financial Planning Full time

    Summary We are currently recruiting for one of our leading Appointed Representative firms. David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Financial Advisor

    4 weeks ago

    London, United Kingdom Quilter Financial Planning Full time

    Summary We are currently recruiting for one of our leading Appointed Representative firms. David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Financial Advisor

    5 hours ago

    London, United Kingdom Quilter Financial Planning Full time

    Job Description Summary We are currently recruiting for one of our leading Appointed Representative firms. David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented...

  • Financial Advisor

    4 weeks ago

    City of London, United Kingdom Premier Jobs UK Limited Full time

    This employed Financial Advisor job will provide you with existing clients for servicing. As a Financial Advisor, you will be provided with £25m FuM comprising of circa 150 - 200 clients. They will be passed over to you on a phased transition, to ensure a smooth handover is achieved. You will focus on developing dynamic financial strategies,that match the...

  • Financial Adviser

    4 weeks ago

    London, United Kingdom Sun Life Financial Full time

    SUN LIFE FINANCIAL ADVISOR page is loaded SUN LIFE FINANCIAL ADVISOR Apply locations Surrey, British Columbia time type Full time posted on Posted 18 Days Ago job requisition id JR00034432 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their...

  • Financial Controller

    4 weeks ago

    London, United Kingdom Partner Financial Full time

    Partner Financial are working with an international advisory firm with a high profile and well-known client base and global reach. The business operates with an international remit and as such needs to provide cross border influence and professional expertise,in markets that are very established, high growth or developing. The company have built a very high...

  • Financial Advisor

    3 weeks ago

    London, United Kingdom Premier Jobs UK Limited Full time

    This employed Financial Advisor job provides you with first-class access to HNW and UHNW clients to develop an enviable client bank. Their clientele includes business owners and senior managers ranging from SMEs to listed companies. Once you are established,the business would have a long term aim for you to be writing £300k gross pa. This exciting position...

  • Financial Advisor

    3 weeks ago

    Greater London, United Kingdom Quilter Financial Planning Full time

    SummaryWe are currently recruiting for one of our leading Appointed Representative firms.David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Financial Advisor

    3 weeks ago

    Greater London, United Kingdom Quilter Financial Planning Full time

    Summary We are currently recruiting for one of our leading Appointed Representative firms. David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Financial Advisor

    4 weeks ago

    Greater London, United Kingdom Quilter Financial Planning Full time

    SummaryWe are currently recruiting for one of our leading Appointed Representative firms.David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Financial Advisor

    3 weeks ago

    Greater London, United Kingdom Quilter Financial Planning Full time

    SummaryWe are currently recruiting for one of our leading Appointed Representative firms.David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Financial Advisor

    4 weeks ago

    Greater London, United Kingdom Quilter Financial Planning Full time

    SummaryWe are currently recruiting for one of our leading Appointed Representative firms.David James Wealth is a financial planning business, with purpose led financial planning at the heart of what it does. Our business is enjoying strong growth across its three divisions; wealth, sport and music and we are looking for talented individuals, who can...

  • Ifa/financial Services Administrator

    1 week ago

    London, United Kingdom Financial Divisions Full time

    **& Hybrid working & excellent benefits** Are you looking to progress your career with a growing and ambitious firm based in their prestigious London offices? Having worked exclusively with this firm for several years and due to a significant increase in new and existing Client business, my client,who provides independent financial advice and manages...

  • Financial Advisor

    3 weeks ago

    City of London, United Kingdom Templewood Recruitment Full time

    Job Title: Financial Advisor - Permanent (Full-Time)Salary: £50-55k per annum + commission structure + hybrid working modelThis is an exciting opportunity for an experienced Financial Advisor, to work as part of a team of highly trained and experienced finance professionals, for an organisation who are driven to go better than traditional financial...