Support Coordinator
7 months ago
**About us**
We are supportive, rewarding and engaging.
Our work environment includes:
- Modern office setting
- Food provided
**Responsibilities**:
- Conduct outbound calls to customers to provide support and assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Document all interactions and maintain accurate records of customer interactions
- Collaborate with team members to ensure customer satisfaction and resolution of issues
- Stay updated on product knowledge and industry trends to better assist customers
**Skills**:
- Excellent communication skills, both verbal and written
- Strong analytical and problem-solving abilities
- Ability to empathize with customers and provide exceptional customer service
- Detail-oriented with the ability to multitask and prioritize tasks effectively
Note: This job description is a general overview of the responsibilities and skills required for the position of Support Coordinator. Additional duties may be assigned as needed.
**Job Type**: Part-time
Part-time hours: 16 per week
**Salary**: £9.18-£15.00 per hour
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
**Education**:
- A-Level or equivalent (required)
**Experience**:
- customer service with revert: 3 years (required)
**Language**:
- Arabic (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Sheffield
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