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3 weeks ago
**Our client is seeking a IT Services Team Lead to be based across their Hackney, London locations.**
The post holder’s responsibility will extend to IT services communications at all levels within the Federation, ensuring service is met at all levels within the federation’s hierarchy. As such, a large amount of focus will be on improving the service deskfunction, particularly the SLA, service delivery and overall Federation technology.
**Experience/knowledge Desired**:
- Worked with an ITIL environment, providing IT services as part of a professional IT team
- Have a working experience of delivering an IT service to an SLA
- IT service or helpdesk management experience
- Delivering prompt, effective IT support into large and diverse organisation
- Experience of managing small-scale local projects
- Exposure to Microsoft domain networks and worked in an environment using standard network administration tools
- Ability to draft written IT reports
- Windows Server Environments
- Large Production Windows AD Domains
- Multi-site SCCM administration
- Virtualised Network administration in VMWare environments
- Process and documentation based approach
**Desired qualification**:
- Degree or equivalent in an IT related discipline
- ITIL v3/4 Foundation or advanced
- Microsoft Accredited
- VCP 6 or equivalent experience
- Prince 2 / Other Project Qualification
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