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Client Care Assistant

4 months ago

Hampstead, United Kingdom LINNAEUS VETERINARY LIMITED Full time

**Location**:
11 Belsize Terrace, Hampstead

Hours:
Full time

Practice:
Village Vet (Hampstead)

**Salary**:
£24,133.20 per annum

**Your role and responsibilities**

An opportunity has arisen to join our team at our Hampstead Hospital team as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice.

Hours: 42 hours per week. 1:4 weekends with lieu days in return. 1 bank holiday per year with a lieu day in return

**Benefits**
- 25 days holiday + bank holidays + Birthday Leave
- RCVS and VDS fees paid
- External CPD funded
- Extensive free online Linnaeus CPD programmes
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Wellness program including:

- Employee assistance programme
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Childcare vouchers
- Recruitment referral reward scheme

**About us**

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.