Waiter / Waitress

James Places is a dynamic and vibrant growing company with uniquely different venues across the Ribble Valley and beyond; with The Royal Hotel, The Shireburn Arms, **The Emporium**, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill, Falcon Manor, Assheton Arms and Wennington Hall are all part of the group.

We are looking for outgoing individuals to work and grow with us with this exciting opportunity

**Front of House** team members will...
- Be involved in service ensuring customers are greeted, seated and well looked after
- Ensure consistent service standards.
- First impressions count and you will be the first person to set the warm and welcoming atmosphere
- Be efficient, pro active, use own initiative, punctual and professional.
- You will be required to assist guests in a friendly, confident and professional manner over the phone, and in person.
- Ensure the guests have a fantastic experience from the first interaction to the last

**Also,**
- Be a seasoned pro in the hospitality industry with a strong customer orientation and understanding of service delivery
- Have mastered the ins and outs of exceptional guest service
- Strong project management and personal organisational skills with the ability to balance a number responsibilities
- Ensure corporate and hospitality group policies and procedures are followed.
- To be confident in up selling and making recommendations through strong product knowledge and maximising sales opportunities
- Carrying out a handover with the previous Shift Manager to ensure all matters are handed over

**James’ People Perks**
- James’ Places privilege card 10% discount in all venues upon completion of 3 months service.
- Family & friend’s room discount
- Early pay scheme - access your wage sooner
- Health & wellbeing programme - in partnership with a private counselling practice.
- My Healthy advantage App access
- 24/7 access to virtual GP & wellbeing service
- Bereavement support
- Medical information
- Online CBT
- 28 days holiday
- 20% Discount on pay day at The Emporium Interiors
- Annual staff party
- Meals on duty for many roles, and Free on shift beverage
- Employee pension scheme
- Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- Recognition rewards
- Compassionate leave
- Voucher incentives

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: £6.40-£11.44 per hour

Expected hours: No more than 24 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: FOH/EH