Coordinator - Maternity Cover

5 days ago


Portsmouth, United Kingdom Lead Forensics Full time

**Project Coordinator - 6 Month Maternity Cover**
**Basic Salary £24,000 - £26,000 (depending on experience)**Portsmouth (Hybrid working available)**

Lead Forensics are one of the fastest growing software companies in the world. We provide lead generation marketing software solution with the largest IP data base in the world; our clients can identify businesses visiting their website, even if they don't enquire.

The Customer Success Operations Department is a vital function of the business, working on the project-based element of our wider Customer Success function. Specialists within this team work on areas such as Customer Success enablement, marketing, customer feedback, customer support, data analytics and other strategic internal initiatives.

**A little about the role, you will be;**
- Ensure all NPS results are uploaded to our internal CRM on weekly basis
- Schedule customer feedback calls for our Senior Leadership Team
- Manage our customer cancellation survey program (currently via Survey Monkey) ensuring feedback from surveys is shared with CSM's via our internal CRM and summary insights with CS leadership.
- Manage our internal employee onboarding induction program for new CSM's. Ensure our 2-week training plan is organised with all trainers/attendees clear on training schedules
- Manage our ongoing employee training plan. Work with the CS leadership team to ensure relevant training is scheduled for the wider CSM team.
- Update employee training content in our Learning Management System.

**A little about you**:

- Great Communications skills, both written and verbal
- Customer Service background
- Strategic thinker with problems solving skills
- Excellent organisational and time management skills
- Confident with tech and able to take ownership of the NPS software programme

**Why Lead Forensics?**
- Take some time out with our holiday policy; employees receive 25 days plus bank holidays
- Birthdays off (it's the most important day of the year)
- Give back to the wider community with 2 paid Charity days, volunteer days, fundraisers, charity events
- Receive benefits such as; the Employee Assistance Programme, sick pay, maternity/paternity pay, free on-site parking, free gym on-site
- Celebrate together with our; Company socials, Regatta, Family Fun day, subsidised Ski trip, Christmas parties

**What happens next?**

please contact the team



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