Application Support/ 2nd Line

3 weeks ago


Surrey, United Kingdom Proactive Appointments Full time

We are working with an award wining construction business who are looking to grow their Application Support Team.

**This role is Hybrid working with 2 days required on-site.**

**The Role**
- This is a user-facing customer focussed role where you will be dealing with business as usual support tickets on Remedy, both remotely and on site. Generalist IT Support is outsourced for 1st line, where you will be working as the escalation point for **2nd line Application Support** as part of a small internal team.

**About You**
- They are looking for a proactive and driven individual with excellent business acumen and a proactive attitude to IT support.
- On the technical side you will be supporting Microsoft Dynamics, so experience with this will be highly preferential although not essential.
- Must be able to work both as an individual and as part of a team.
- Must be able to prioritise tasks and work under pressure, whilst adhering to SLAs.
- Must demonstrate good technical and non-technical communication skills (verbal and written)..
- Continuous commitment to service improvement and customer satisfaction.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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