Go to Host

4 months ago

West Midlands, United Kingdom ISS Facility Services Full time

**Location: West Midlands**

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**Hours of work: 40**

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**Contract Type: Permanent**

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**We are hiring a dynamic and innovative Go To Host to join our team and play a pivotal role in transforming workplace experiences. As a Go To Host, you will be a vital member of our workplace experience team, responsible for curating an environment that prioritises well-being, boosts productivity, and fosters our remarkable company culture.**

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**Join our team as a Go To Host and take centre stage in revolutionising workplace experiences As an integral part of our workplace experience team, you'll have an incredible opportunity to curate an environment that not only boosts well-being and productivity but also fosters an irresistible company culture that everyone aspires to be a part of.**

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**In this role, you'll actively seek out avenues to enhance our on-site service experience, constantly striving to exceed expectations and delight our end users with remarkable initiatives. Unleashing your creativity, you'll identify opportunities for improvement and implement cutting-edge strategies in line with our company's vision and goals.**

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**We're in search of a passionate Go To Host who thrives in a dynamic environment and is motivated by a genuine desire to make a meaningful impact. If you're ready to unleash your innovative spirit and contribute to a workplace that sets new benchmarks, this is the perfect opportunity for you. Join us on an exciting journey where you'll shape the future of our company's culture and elevate the way we collaborate**

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**Key Responsibilities**

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- **Deliver exceptional service as a Workplace Experience Host, embodying brand principles, culture, and values to create memorable, enjoyable, and personalised encounters**
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- **Serve as the main point of contact and ambassador for assigned floors/buildings, engaging with colleagues, guests, and internal stakeholders to provide a holistic workday experience**
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- **Build rapport with colleagues and guests, going the extra mile with a positive attitude, and using feedback to make recommendations**
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- **Log all activities meticulously to contribute to our data-driven business model and facilitate continuous learning**
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- **Ensure a welcoming, professional environment, promptly addressing colleagues' needs and handling guest inquiries courteously**
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- **Conduct Daily Checklists to maintain quality workspaces, improve performance, and track progress**
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- **Assist with room bookings and guest arrivals using established processes and technology**
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- **Maintain a clean, presentable, and safe office floor, promptly reporting any quality control issues**
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- **Organise occasional surprise and delight or pop-up events to add excitement to the workplace**
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**Professional and Personal Competencies/Qualifications**

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- **Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients**
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- **High School or College Degree**
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- **Proven track record of providing stellar customer service**
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- **Proven ability to function successfully within a strong team environment**
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- **Excellent telephone skills and verbal communication**
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**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**

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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**

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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739***

**To find out more about what we do

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