Ibd Secretary

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**With demand on our services at an all-time high, the role our department provides has never been more critical. You will would within a small team, involving clinical and non clinical staff within the Inflammatory Bowel Service.**

We will give you:

- The chance to make a difference to people in our local communities
- Career development opportunitie

**Main duties of the job**:
As a IBD Secretary your main duties will cover:

- Medical audio transcription of clinical correspondence
- Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department
- Update NPSA16 investigation tracker following transcription of correspondence
- Deal with internal and external telephone enquiries from patients, staff and external agencies
- Undertake routine office duties including printing, scanning and filing
- Organising your workload to meet our KPI’s

To do this we need you to:

- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committe

**Working for our organisation**:
Oldham Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. The place where the world’s first IVF baby was delivered, Oldham is a town of pioneering firsts. Today, Oldham is responsible for delivering a range of acute and community health services across the local area and at The Royal Oldham Hospital. As a designated major trauma unit for Greater Manchester and one of only three vascular centres in Greater Manchester, Oldham is a specialist hospital for acute surgery and provides state-of-the-art onsite pathology services to the North West.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Word processing - Qualified to RSA III/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 98% accuracy

**Desirable criteria**:

- AMSPAR Medical Secretarial Diploma
- ECDL or equivalent qualification
- City and Guilds Certificate in Medical Terminology, or equivalent demonstrable skills/experience

**Knowledge/Skills/Experience**:
**Essential criteria**:

- Experience of using Microsoft Word and Microsoft Outlook
- Experience of successfully working within tight time frames and to deadlines
- Ability to communicate in a clear and concise manner
- Advanced keyboard skills
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
- Good command and understanding of English, punctuation and grammar
- Experience of audio typing

**Desirable criteria**:

- Experience of providing secretarial services in a hospital environment
- Experience of using digital dictation systems
- Experience of medical audio typing
- Knowledge of medical terminology within more than one specialty
- Understanding of the Data Protection
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**: