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Patient Administrator

4 months ago

Milton Keynes, United Kingdom Circle Health Group Full time

**Salary: up to £21,742.50 FTE (depending on level of experience, training and qualification)**

**Part Time - Permanent**

**The Saxon Clinic** in Milton Keynes **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

**Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.**

**We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.**

**This is a Part time role for 30 hours a week. The role holder will be required to cover a flexible shift pattern to cover day and evening shifts**.

**Applicants should meet the following criteria**:

- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Basic financial awareness
- Previous administration experience in a private healthcare environment.
- Basic financial awareness
- Excellent organisation and multitasking skills required.
Flexible and adaptable.
Strong interpersonal skills.
Excellent communication skills.
Motivated and enthusiastic.
Excellent standard of written and spoken English
Good problem solving skills with the ability to present solutions
Ability to stay calm under pressure
Tactful and diplomatic
Positive and enthusiastic
Customer focused
Motivated, flexible and adaptable to change
Ability to work on own initiative and make decisions based on the protocols set down, and in line with Circle Health Group policies and processes

**Duties of this role include**:

- To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the CHG best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
- Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients

**Salary & Benefits**

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Life insurance
- One paid charity/volunteer day per year
- Extensive rewards and voluntary benefits including blue light card
- Free wellbeing services
- High Value Employee Referral Scheme
- Employee recognition programmes
- Industry leading training and development opportunities

and much more

**“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.