Call Handler

**Call Handler - Salford - £19,106 - £21,711 per annum**
One of the UKs largest charities is seeking experienced Call Handler to support their Helplines at their offices in Salford.
**Working hours will be on a rotational shift pattern between 8am and 10pm Monday to Friday and 9am to 6pm on weekends.**
The Call Handler will provide assistance to those contacting the charity through the single point of contact service. They will respond to basic enquires and ensure complex enquiries are distributed to the relevant location within the organisation.
The ideal Call Handler will have the following knowledge, skills and experience:

- Experience of providing excellent frontline enquiry and/or customer services in a high demand customer service environment as part of a team.
- Good working knowledge of Microsoft Office, with the ability to use web-based resources and electronic systems.
- Excellent interpersonal and Customer Service skills: able to communicate accurately, clearly, concisely, with colleagues, service users, supporters and members of the public irrespective of background with sensitivity, tact and integrity and good judgementon the telephone and in writing.
- Ability to deal appropriately with sensitive and confidential material.
- Ability to judge the urgency of a caller and under pressure redirect the caller to the appropriate source.

ONLY SHORT-LISTED APPLICANTS WILL BE CONTACTED.