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Retail Assistant

3 months ago

Acocks Green, United Kingdom British Heart Foundation Full time

**Loca**tion**:7 Shirley Road, Acocks Green, Birmingham, B27 7XU

**Hours/Work pattern**:14 hours per week (two days out of seven)

**Contract**:Permanent

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Due to internal progression we are looking for a Retail Assistant to join our store team in Acocks Green.

**About the role**

When it comes to generating stock, maximising value, and building customer loyalty, we put a lot of trust in our retail staff. Our Retail Assistants work alongside the management team and volunteers to drive shop performance. As a Retail Assistant you will be involved in **all **aspects of a customer focussed role such as:

- Ensuring highest standard of customer service
- Achieving maximum sales
- Assisting in all store operating procedures such as stock rotation between the warehouse and shop-floor, deliveries, merchandising, pricing, and shop-floor replenishment
- Handling and moving furniture and electrical items that come into the warehouse from the vans
- Ensure that all products meet company standards
- Liaising with E-Commerce team to maximise online sales

This position is for 14 hours and includes some weekend working on a rota basis.

**About you**

Previous experience in retail is not essential. However, the desire to achieve the absolute best in customer service is. You will have the ability to work collaboratively with others and be comfortable guiding the activity of volunteer team members.

**Why join the BHF?**

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

- 33 days annual leave including bank holidays
- 25% staff discount
- Health cash plan
- Pension with employer contribution up to 10%
- Life assurance
- Discount options for gym membership
- Discounts with a range of retailers

**About us**

With over 700 stores all over the UK, sustainability is at the forefront in everything we do. In one year, we save over 71,000 tonnes of items from going to waste. By keeping things in use for longer we reduce waste, helping reduce unsustainable resource use. Our stores are a firm fixture on UK high streets, visited by over 30 million customers each year, who come to us to buy their beds, sofas, chairs and electrical goods through our omni-channel offering.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner

**How to apply**

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.