IT Change Manager

2 weeks ago


Berkshire, United Kingdom Salt Search Full time

The IT Change Manager role sits within our dynamic Change & Delivery team and will deliver a range of exciting initiatives using change and agile methodologies. You will be passionate about Change and have the experience to lead a team of people to delivershared goals and objectives.

**What will you be doing?**

You will work on identifying change and improvement opportunities across Smart Metering technology. This will include the simplification of business processes and identifying system changes to drive performance. You will also work alongside Product andDevelopment teams to introduce new technologies and innovations that evolve and improve the smart customer experience.

You'll be working as the key interface between teams across all brands and will be required to take the lead within a team to deliver change effectively. You'll have the support of a hugely talented team including smart metering experts, data analysts, testersand project managers

**Key Responsibilities**:

- Overseeing and managing a change management process and pipeline.
- Running a regular CAB meeting to review all pipeline changes.
- Creating and maintaining a CMDB to demonstrate the impact of change in the environment.
- Working with stakeholders and SMEs to schedule changes via a release/change/maintenance calendar.
- Communicating changes to the wider business.
- Reviewing, refining and standardising (where possible) existing development processes, including the environments required.
- Conducting releases where an SME is not required (e.g. through CI/CD).
- Drive adoption of the change process throughout the wider business.
- Qualifications and Education Requirements:

- ITIL certification (preferable)
- Experience required:

- Managing IT Third Party suppliers against contract to successful delivery of Change activities.
- 2+ years of previous release/change and/or project management experience
- Problem solving and root cause identification skills
- Knowledge of software development lifecycle.
- Knowledge of the Microsoft stack inclusive of Azure.
- Advanced written and verbal communication skills.



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