Management
4 weeks ago
**Summary**:
**Salary: Competitive**
**Grade: 2A**
**Contract Type: Permanent**
**Location: Coleshill Counter Training Station**
**Reporting to: Regional Lead Training Manager**
**Division: Training Delivery**
**The Purpose of the Role**:
- Working as part of the Training Delivery team, responsible for the delivery of the classroom training programme to new postmasters and running the regional training hub including ensuring high class training is being delivered across the full agent onboarding process. The Classroom Trainer will make sure the training is compliant, meets POLs high standards and delivered in the best way for our postmaster network.**Principal Accountabilities**:
- Management of the regional training hubs and providing retail class training workshops
- Contribution towards design and deployment of classroom training modules ensuring new postmasters are trained ready for life running a Post Office
- Ensuring POLs training standards meet all required legislation and maintaining records and documentation of delivery
- Classroom management - holding events which upskill POL teams on field-based activities as well as existing postmasters, when applicable
- Deliver exceptional stakeholder management and work across all teams and the Retail teams to support branches across the network
- Champion and deploy sales, service and regulatory compliance culture and ensure consistency in deployment by field team
- Maintain delegate training records to ensure a full audit trail of attendance and capabilities
**Qualifications, Experience & Skills**:
- Strong knowledge of Post Office and Horizon system and processes
- Must have a training background which includes an awareness of training, interventions and evaluation techniques
- Effective leadership skills with a passion for developing people
- Ability to work independently
- Strong communication skills
- Strategically minded
- Goal driven
- Strong collaboration skills
- Strong people and stakeholder management skills
- An awareness of both the wider social and commercial environment in which Post Office operates
- Good analytical and reporting skills
**About Post Office**:
- The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.
- We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.**_The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job._
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