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Service Lead
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Salary £27k FTE (37.5 hours per week) Tenure Permanent = 22.5 hours per week Hours Week 1 & 3 Wednesday 18:00 23:00 Saturday & Sunday 15:00 -23:00 Week 2 & 4 Monday & Wednesday 18:00 23:00 Saturday & Sunday 08:00 16:00 Location: Acomb Garth Community Care Centre, 2 Oak Rise, Acomb, York, YO24 4LJ Job Summary: This is an exciting opportunity to join the Nimbuscare team in the role of Service Lead to support the Nimbuscare team in the delivery of our new Urgent Care / Out of Hours contract. The post holder will be responsible for the management of service delivery during the out of hours period and will act as a point of escalation. You will be responsible for the day-to-day line management of the Out of Hours Operational Team which comprises Senior Care Navigators, Care Navigators and Receptionist / Administrative Assistants with oversight from the Operational Services - Senior Service Lead. The post holder will contribute to and will support the improvement of processes and procedures to ensure effective service delivery.
The post holder will need to demonstrate the ability to work collaboratively with administrative staff as well as clinical colleagues to facilitate effective and integrated clinical care. The post holder will need to respond to and resolve challenging operational issues decisively and effectively whilst managing a complex and changing workload. An eye for detail whilst working under pressure is essential, as is having a good grasp of data and information whilst simultaneously providing proactive, confident, and visible leadership to the Operational Team. This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby).
**Main Duties and Responsibilities**: Duties may be varied from time to time under the direction of the Senior Operational Manager and / or Operational Services Senior Service Lead. To have direct line management responsibility for the Out of Hours operational team which includes 121s, annual appraisal reviews, absence, annual leave and performance related issues Ensure effective processes and procedures are in place to support the monitoring and tracking of performance and recording of activity To be responsible for the effective operation of all administrative functions, managing issues efficiently and escalating concerns appropriately To ensure the shift is managed appropriately and duties are allocated effectively and safely To provide support, guidance, and advice to operational and clinical (where appropriate) colleagues on shift To proactively liaise with clinical staff on shift to ensure the smooth running of the service Manage and prioritise own workload to ensure tasks are completed effectively and ensure deadlines are met Be flexible with the workload and demands of the service and be able to manage conflicting deadlines whilst working proactively To be responsible for the delivery of a high quality service Recognise and work within own competence and remit Provide administrative support with monthly reporting submissions Any other duties and directed by the Senior Operational Manager / Operational Services Senior Service Lead
