Technical Writer
2 months ago
**Hybrid Working Pattern - 3 days in Office & 2 WFH**
**About us**
Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.
We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.
Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.
We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.
Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank Limited are protected by the UK Financial Services Compensation Scheme.
**Company Benefits**
- Competitive Salary and Company Bonus
- 210 hours (30 days) holiday plus bank holidays
- Option to purchase an additional 10 days holiday
- Pension contribution and Life Assurance
- Income Protection Scheme and Season Ticket Loan
- Private Medical Insurance and Health Check (After Probation)
- Electric Car Scheme and Money Coach (After Probation)
**The role**
**Responsibilities**:
- Create comprehensive and user-friendly technical documentation about the company’s technologies.
- Conduct research by studying the estate and interviewing key stakeholders to learn how systems function and link to the wider estate.
- Simplify complex technical concepts for a diverse audience, adapting writing style to meet the needs of different user levels.
- Review and edit existing documentation for clarity, consistency, and adherence to industry standards.
- Stay informed about industry trends and updates to ensure documentation remains current and relevant.
- Work closely with business analysts, product managers and developers to understand new features and functionalities, then translate that information into technical documentation.
**Essential Knowledge & Experience**
- Strong verbal and written communication skills
- Ability to grasp complex technical concepts quickly and explain them in a simple, understandable manner.
- Prior experience, and a strong understanding of, software development, including modern practices.
- Ability to conduct independent research.
- Proficiency in documentation tools
- Detail-oriented with excellent organizational and time-management skills.
**Desirable knowledge & Experience**:
- Degree in a relevant field (e.g., Technical Communication, Computer Science, Engineering)
- Knowledge of banking systems and platforms.
- Financial services domain knowledge
- Knowledge of Confluence, JIRA, or similar collaborative tools
- Familiarity with version control systems
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